Overview
Schedule: Supplemental hours Rotating Shifts (0-24 hours, varies at the needs of the department)
Department Supported: Patient Experience
Work Location: North Hospital
Primary Responsibilities:
Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.
Requirements:
High School Diploma/GED required.
Preferred:
- Previous concierge level customer service experience preferred.
- Previous healthcare experience involving patient/public contact preferred.
Benchmarks:
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Be at work on time
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Functioning well independently after training.
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
