Spa Manager — Naperville
Job title: Spa Manager — Naperville (Must be a Licensed Nail Technician or Esthetician)
Job type: Full-time
Compensation: Base pay of $50,000–$60,000 per year plus tiered commission on store sales and company benefits.
Location: 14 Jackson Avenue, Naperville, Illinois 60540
Lead our Naperville home, grow our community, and help set a higher standard for beauty.
Lena Rose Beauty is Chicago's first green, non-toxic, holistic spa and shop. We have two locations — one in Chicago's Lincoln Square neighborhood and one in downtown Naperville — we carry 500+ vetted clean beauty products, and handmake our own House Line using ingredients sourced from local Illinois farms. We're a cruelty-free, vegan-friendly, woman-owned small business, and we're looking for a leader to help our Naperville location bloom.
About the role
This is a working manager role. You'll lead the Naperville location and provide services on the floor as a licensed nail technician and/or esthetician — a practitioner and a leader at the same time. You'll report to our Spa Director and be the first of the next generation of Lena Rose location leaders. Beyond running a tight ship, you'll actively bring new business through the door: building local partnerships, working events, and turning new faces into loyal customers.
What you'll own - Lead the team
- Manage the Naperville team — their day-to-day, growth, and accountability.
- Help hire and onboard new team members as the location grows.
- Build smart, profitable schedules and cover call-outs gracefully.
- Coach your team, run check-ins and 30-day reviews, and handle difficult conversations when performance needs correcting.
- Uphold the handbook, code of conduct, and policies consistently and fairly.
Run the location
- Own daily operations — opening/closing, sanitation standards (Barbicide, station and equipment protocols), and an immaculate, welcoming space.
- Manage inventory and reordering across retail, backbar, and supplies.
- Oversee the front desk and client flow on Booker — scheduling, check-ins/outs, cash handling, and follow-up.
- Keep the location compliant with Illinois licensing, health, and safety standards.
- Be the steady senior leader on-site and the one who makes the call when something needs deciding.
Own the numbers
- Know your daily and weekly sales, retail performance, and where new growth is coming from.
- Keep an eye on labor, inventory spend, and everyday costs.
- Hit and grow the location's sales targets — the same targets your commission is built on.
Deliver services on the floor
- Provide hands-on services as a licensed nail technician and/or esthetician, leading by example.
- Uphold the highest standards of hospitality — anticipate needs, use names, make every client feel genuinely cared for.
Grow the business (what makes this role different)
- Build local partnerships and relationships that send new clients our way.
- Represent Lena Rose at networking events and in the Naperville community — you are the face of the brand locally.
- Concept and run community and corporate events with our marketing team, then work them yourself.
- Grow membership in our Opal and Jade membership tiers and build the Naperville client book from the ground up.
Who you are — non-negotiables
These are the must-haves. If you don't meet all of these, this likely isn't the right fit:
- Proven management experience — you've led a team, owned a schedule, corrected performance, and handled hard conversations.
- A current Illinois license — Nail Technician or Esthetician.
- Willing to attend nail school (company-paid) if you're not already a licensed nail technician.
- A master scheduler — organized, proactive, always three steps ahead.
- Detail-oriented and dependable — you sweat the small stuff and get the job done every time.
- A policy-upholder who enforces the handbook fairly, even when it's uncomfortable.
- Reliable transportation — you have a car. You'll train at our Chicago location under the Spa Director for a couple of weeks and travel locally for events to learn the brand and role.
- A true believer in the Lena Rose vision who understands the company comes first.
What will make you thrive (nice-to-haves)
- A natural instinct for business development — you light up at meeting new people.
- A genuine love of clean beauty, wellness, and sustainability.
- Experience in a spa, salon, or hospitality setting where service and standards both matter.
- A community-builder's heart.
What we offer
- Base salary of $50,000–$60,000/year, depending on experience and licensure plus tiered commission on store sales that grows as Naperville grows.
- A non-tipping salon — steady, predictable income, never dependent on tips.
- Company-paid nail school if you need to earn your nail license after one year with the company.
- Medical, dental, and vision insurance.
- Paid time off and sick time.
- 401(k) with employer matching.
- Employee discount on products and services, plus a complimentary monthly spa service.
- Professional development support — and the chance to help build something real.
Physical requirements
A hands-on, on-the-floor role. You should be able to stand and move at a well-paced speed for up to 6 hours, and bend, stoop, reach, and lift up to 40 lbs. Requires manual dexterity to operate all equipment.
How to apply
Email your resume to [email protected] with a short note answering this: in a few sentences, tell us about a time you grew a location, a client book, or a community from the ground up — what did you do, and what were the results?
We can't wait to meet the leader who's ready to help Naperville bloom.
Lena Rose Beauty is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building a team as diverse as the community we serve.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
