Position: Sales Associate
Department: Olana Shop
Reports to: Director of Retail Operations
FLSA Status: Non-Exempt
Status: Part-Time
The Olana Partnership is the cooperative nonprofit partner of New York State Parks at Olana State Historic Site, a National Historic Landmark and a public work of art, architecture, and landscape.
Position Summary
The Sales Associate is a key member of Olana’s frontline team, serving as both a retail associate and ambassador for the site. This role combines sales, customer service, and store operations, including merchandise and ticket transactions, inventory support, and general upkeep of the Museum Store. The Sales Associate works closely with the Visitor Services team to greet guests, answer questions, and communicate Olana’s history and programs, helping to support the organization’s mission and strategic initiatives.
Key Responsibilities
· Provide exemplary customer service by greeting guests, answering questions about tours, tickets, merchandise, and Olana’s history.
· Conduct daily sales transactions for merchandise and tickets; set up and reconcile cash registers and prepare bank deposits.
· Maintain an organized, clean, and visually appealing store, including restocking merchandise, dusting, window maintenance, and general housekeeping.
· Assist with receiving, tagging, and organizing new merchandise; manage inventory support tasks in coordination with the Director of Retail Operations.
· Maintain the self-service coffee bar, including stocking, cleaning, and organizing supplies.
· Assist with the setup and management of Taste NY (local food vendor products) during open and close of shifts.
· Adjust customer ticket times and provide support with the ticketing system as needed.
· Answer phone inquiries, take messages, and assist with customer orders.
· Support special events, seasonal programs, and other initiatives that enhance visitor experience and retail operations.
· Contribute to the overall success of The Olana Partnership’s strategic goals by promoting the site, programs, and retail offerings to visitors.
· Perform other duties as assigned to advance The Olana Partnership’s mission and goals.
Required Knowledge, Skills, and Abilities
- Strong alignment with The Olana Partnership’s mission and a dedication to advancing and representing it with professionalism and enthusiasm.
- Excellent attention to detail and a commitment to quality in all work
· Ability to provide constant exceptional customer service
· Ability to handle information with discretion and confidentiality
· Computer literacy necessary; experience with Counterpoint, Shopify or other point of sale systems a plus
· Ability to work as part of a team and in conjunction with other teams in a fast-paced environment
· Computer literacy necessary; experience with Counterpoint, Shopify or other point of sale systems a plus
Required Qualifications
- Minimum of 2 years of retail experience, including sales and customer service
- Bilingual (Spanish) is a plus
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
§ Standing and walking for long periods
§ Using office equipment such as phone, computer, mouse, keyboard, and printer
§ Regularly lifting up to 30 lbs.
§ Indoor office environment frequently, outdoor environment occasionally
Expected Hours of Work
This is a part-time, non-exempt position with peak season time from May - November. In-person work is required with an average of 24 hours per week during peak season. Weekends, evenings, and some holidays are required.
The Olana Partnership is an Equal Opportunity Employer and prohibits discrimination in all employment practices based on any characteristic protected by federal, state, or local law.
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This job description is intended to describe the general content of and requirements for the performance of this job. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay: From $20.00 per hour
Work Location: In person
