POSITION/JOB TITLE: Sales Center Representative- Sales Associate
FLSA STATUS: Non-exempt LOCATION: Hopkins
AA/EEO CODE: 4 (Sales Worker) COC /SOC: 485 / 414010
IMMEDIATE SUPERVISOR: Sales Center Manager
POSITION SUMMARY: Assist walk-in and telephone customers with the selection and purchase of building materials. Regular and reliable attendance is an essential function of this job.
ESSENTIAL FUNCTIONS:
Customer Service
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Greet walk-in customer and answer telephones
- Recommend and provide advice on a variety of products and services
- Enter material list into computer
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Special order products from vendor catalogs
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Process customer payment
Estimate Materials
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Read blueprints
- Determine material list from blueprint
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Calculate amount of materials needed
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Enter estimate into computer
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Price specialty items
Communication
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Follow-up with customer regarding items order for delivery
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Communicate with vendors regarding pricing, availability, and products
- Communicate with Dispatch regarding delivery times
Showroom/Display Floor
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Present and demonstrate products throughout showroom
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Update and fill literature, products, and brochures throughout showroom
Continuous Improvement
- Promote and support Continuous Improvement initiatives; follow Standard work as it applies to your work area and functions
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Seek input from team to identify process improvement opportunities and recommend solutions
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Commitment to Standard Work and willingness to create a positive impact
Safety and Wellnes
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Assist other employees and departments as directed and needed
- Increase knowledge and awareness of safety for yourself and others throughout the workplace
- Report all safety concerns, hazards and incidents
- Follow ergonomically correct standards in personal workspace
- Promote safety and wellness initiatives
ADDITIONAL RESPONSIBILITIES:
Assist other employees and departments as directed and needed
EDUCATION & EXPERIENCE:
- High School Diploma or equivalent
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Minimum of 2 year degree in construction technology preferred
- 2 – 5 years in the building/lumber industry
- 2 – 5 years customer service/sales in lumber industry preferred
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent customer service skills
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Knowledge of building materials and methods required
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Excellent communication skills using verbal, written, and listening skills
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Ability to read/interrupt blueprints
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Ability to problem solve using analytical methods and details decisions
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Computer literate (Microsoft, Word, Outlook, Data Entry, etc.)
- Ability to access and understand resources available within the industry
- Excellent organizational and time management skills
PHYSICAL DEMANDS:
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Ability to sit for extended periods of time
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Frequent use of hands and wrist required for computer & telephone use
ENVIRONMENT & PHYSICAL WORKING CONDITIONS:
- Work indoors in Office/Desk setting
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Occasional work occurs in retail/showroom floor
LICENSE(S) AND/OR CERTIFICATE(S): None required
