Mt. Ogden Health & Rehabilitation is seeking a professional, organized, and people-focused Transitional Care Coordinator to join our high-performing team.
This position plays an important role in helping new residents and their families experience a smooth transition into our facility. The Transitional Care Coordinator will work closely with referral sources, hospital and community partners, facility leadership, nursing, therapy, and other departments to help coordinate admissions and ensure our team is prepared to welcome each new resident.
This is a great opportunity for someone who is new to healthcare and eager to grow, as well as an experienced healthcare professional looking to join a collaborative, fast-paced team.
Key Responsibilities
- Serve as a professional and responsive point of contact for referral sources, hospitals, families, and community partners.
- Assist with communication regarding incoming referrals and potential admissions.
- Help coordinate the admission process from initial referral through resident arrival.
- Communicate upcoming admissions with nursing, therapy, dietary, housekeeping, business office, and other appropriate departments.
- Help ensure resident rooms and the facility are prepared prior to admission.
- Gather and communicate important admission information to the appropriate members of the interdisciplinary team.
- Maintain timely communication with residents, families, referral partners, and internal team members throughout the transition process.
- Assist residents and families upon arrival and help create a welcoming, organized admission experience.
- Participate in a rotating weekend schedule to assist with weekend admissions and referral communication.
- Maintain appropriate confidentiality and follow HIPAA and facility policies when handling resident information.
- Build positive relationships with hospital case managers, discharge planners, referral partners, residents, and families.
- Represent Mt. Ogden Health & Rehabilitation professionally and positively in all interactions, both inside and outside the facility.
- Assist the leadership and admissions teams with additional projects and responsibilities as needed.
Our ideal candidate is someone who:
- Communicates clearly, professionally, and confidently.
- Is comfortable communicating by phone, email, text, and in person with healthcare professionals and families.
- Is highly organized and able to manage multiple priorities at once.
- Takes initiative and follows through on commitments.
- Works well in a team environment and understands the importance of strong interdepartmental communication.
- Maintains professionalism, discretion, and a positive attitude, even in fast-moving situations.
- Comfortable learning new systems and processes.
- Understands that healthcare admissions sometimes require flexibility and timely communication.
- Has a genuine desire to help residents and families navigate what can be a stressful transition.
Why Mt. Ogden?
At Mt. Ogden Health & Rehabilitation, we believe great outcomes start with a great team. We are looking for someone who wants to contribute, learn, build relationships, and become an important part of a high-functioning healthcare team.
For someone newer to healthcare, this position can provide valuable exposure to healthcare operations, admissions, nursing, therapy, case management, insurance, hospital relationships, and post-acute care. For an experienced healthcare professional, it offers an opportunity to use those skills in a collaborative environment where communication and teamwork matter.
Most importantly, the Transitional Care Coordinator helps ensure that every new resident and family feels that Mt. Ogden was ready for them, expecting them, and prepared to care for them from the moment they arrive.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical office experience: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
