Platinum Ford is looking for an energetic, customer-focused Service Advisor Assistant to join our Service Drive team.
This is a customer-facing position focused on supporting our Service Advisors, creating a great first impression, identifying maintenance opportunities, and keeping the service drive moving efficiently.
As a Service Advisor Assistant, you'll be one of the first people our customers meet when they arrive for service. You'll greet customers, assist with their initial service needs, review maintenance opportunities, and then introduce them to their Service Advisor to continue their visit.
Greet customers promptly as they arrive on the service drive
Create a friendly, professional, and welcoming customer experience
Assist customers with the initial check-in process
Identify the customer's primary reason for their service visit
Review mileage and applicable maintenance needs
Recommend factory-scheduled and preventative maintenance services
Actively promote and sell wheel alignments and other applicable maintenance services
Educate customers on the benefits of maintaining their vehicle
Introduce customers to their Service Advisor for the next step in their visit
Help manage customer and vehicle traffic on the service drive
Support Service Advisors during busy periods
Answer occasional incoming service calls
Schedule service appointments and accurately document customers' service needs
Assist with moving and locating customer vehicles when needed
Help maintain a clean, organized, and professional service drive
Excellent customer service and communication skills
Outgoing personality and comfortable approaching customers
Sales-minded and comfortable recommending maintenance services
Ability to explain the value of services such as alignments and preventative maintenance
Automotive or dealership experience is preferred
Basic automotive knowledge is a plus
Experience with Xtime and DealerTrack is a plus
Strong organizational and follow-up skills
Comfortable answering phones and scheduling appointments
Ability to multitask in a busy, fast-paced environment
Positive attitude and team-first mentality
Professional appearance and work ethic
Dependable and punctual
Valid driver's license and acceptable driving record
Training & Career Growth
Free training and advancement opportunities to help you build your automotive career.
Health & Wellness Benefits
Comprehensive medical, dental, and vision plans for you and your family.
Company-Paid Group Life Insurance
Added peace of mind at no additional cost to you.
401(k) Retirement Plan
Build toward your financial future while building your career.
Flexible Spending Account
Save on taxes for qualified expenses.
Employee Referral Bonus Program
Earn additional money by helping us build an even stronger team.
Employee Discounts
Receive generous discounts on vehicle sales, service, and parts at Platinum locations.
We're looking for someone who is energetic, personable, organized, and comfortable selling.
The right person enjoys talking with customers, can recognize maintenance opportunities, and understands how to make recommendations without creating a high-pressure experience.
If you enjoy working with people, have an interest in the automotive business, and want an opportunity where your effort and customer service skills can make an impact, we want to hear from you.
Platinum Ford is an Equal Opportunity Employer.
