Position Summary:
The Medical Receptionist serves as the first point of contact for patients, caregivers, and visitors in a multidisciplinary outpatient therapy clinic. This role is responsible for providing a welcoming, organized, and professional front-office environment while supporting clinical operations, scheduling, and communication across Speech Therapy, Occupational Therapy, and ABA services.
Essential Duties and Responsibilities:
Patient & Family Support:
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Greet patients, families, and visitors in a friendly and professional manner.
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Answer incoming phone calls, emails, and messages; route appropriately.
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Provide basic information regarding clinic services, policies, and scheduling.
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Assist caregivers with intake forms, consents, and general questions.
Scheduling & Coordination:
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Schedule, confirm, and reschedule therapy appointments across disciplines.
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Coordinate multi-provider schedules (SLP, OT, BCBA, RBT) efficiently.
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Manage waitlists and cancellations while maintaining clinic productivity.
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Communicate schedule changes to therapists and families promptly.
Administrative & Front Office Tasks:
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Maintain accurate patient demographic and contact information in the EMR.
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Collect and document copays, private pay fees, and payments when applicable.
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Scan, upload, and organize clinical and administrative documents.
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Ensure front desk, waiting area, and materials remain clean and organized.
Insurance & Documentation Support:
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Verify insurance eligibility and benefits as directed.
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Assist with authorization tracking and documentation requests.
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Obtain and process referrals, physician orders, and prior authorizations as needed.
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Maintain HIPAA compliance and confidentiality at all times.
Clinic Communication & Professionalism:
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Communicate effectively with therapists, clinical supervisors, and management.
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Demonstrate professionalism, reliability, and respect in all interactions.
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Support clinic policies related to attendance, safety, and professionalism.
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Escalate concerns or issues to leadership as appropriate.
Qualifications:
Required:
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High school diploma or equivalent.
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Strong verbal and written communication skills.
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Excellent organizational and multitasking abilities.
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Basic computer proficiency (EMR systems, scheduling software, email).
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Ability to interact compassionately with children, adults, and families.
Preferred:
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Previous experience in a medical, therapy, or behavioral health setting.
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Knowledge of insurance verification or medical scheduling.
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Experience working in a pediatric or multidisciplinary clinic.
Skills & Competencies:
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Customer service–oriented mindset.
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Attention to detail and accuracy.
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Ability to work independently and as part of a team.
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Time management and adaptability in a fast-paced environment.
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Professional demeanor and positive attitude.
Physical & Work Requirements:
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Ability to sit or stand for extended periods.
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Ability to lift and carry light office materials (up to 25 lbs).
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Frequent interaction with patients, families, and staff.
Schedule & Employment Type:
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Full-time (40 hours per week).
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Monday-Friday.
