This position supports multiple offices and offers a travel stipend for both Oahu and Neighbor-Island travel of up to $120 per day.
Your responsibilities include:The Orthodontic Treatment Coordinator is a key role in our practice, serving as the main connection between our Orthodontist and our patients. You’ll be one of the first people patients interact with, helping guide them through their treatment journey with clarity, care, and confidence.
Your Responsibilities
As a Treatment Coordinator, you will help manage the patient’s experience from the first consultation through treatment completion at our various locations on Oahu and Neighboring Islands.
- Treatment Plans & Financial Conversations: Meeting with patients to clearly explain recommended procedures such as traditional braces, Invisalign, and retainers in easy to understand language. You will walk patients through timelines, expectations, costs, insurance benefits, and estimated out-of-pocket expenses. This may also include helping patients explore payment plans or third-party financing options when needed. Familiarity with insurance pre-authorizations is important.[DI1] [BN2]
- Scheduling: Scheduling treatment and routine care in person or via phone while ensuring all appointment requirements like insurance verification, appliances, and consent forms are received.
- Communication & Follow-Up: You will follow up with patients who have not scheduled treatment yet, or who have missed their appointments, helping answer questions and remove any obstacles. Additionally, you will assist following up with patients who have missed their payments and educate on proper hygiene and maintenance.
What You’ll Bring
· Experience: 12 months of experience working in Orthodontics or Dental General Practice, working primarily with patients and referring offices. Customer service in healthcare or sales will be highly considered.
- Strong Communication: Clear, friendly, and professional written and verbal communication skills, with a genuine desire to help patients feel informed and supported.
- Organization & Time Management: The ability to stay organized, manage multiple tasks, including patient care, case tracking, and records maintenance in a busy environment.
- Technology Skills: Comfort using computers and dental practice management software is required. Denticon or Dentrix Ascend[DI5] [6] is a plus!
- High School diploma or equivalent
What You’ll Love About Us
- Competitive Hourly Wages that grow WITH you
- Medical, Drug, Vision + Dental
- 401K with Employer Matching
- Paid Time Off
- Paid Holidays
- Travel Pay
- Formal and On-the-job Training and Development
- Opportunities for Advancement and Internal Transfers
- Teamwork, camaraderie, and FUN!
Who We are
Hawaii Family Dental is a locally owned and operated multi-specialty dental practice. With 300 employees across 12 locations and 4 islands, we provide comprehensive care to patients, treating everyone one like family. Our mission is to improve and health and well-being of everyone in Hawaii through direct patient care and education.
We believe in building a happy, harmonious work environment where you love what you do—and our culture supports that. You’ll have room for growth, the opportunity to advance in your career, and even the chance to explore new professional options throughout Hawaii.
· The ideal candidate is warm, compassionate, and upbeat, enjoys working in a fast-paced environment, and is excited to learn, grow, and support patients during important moments in their care.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: On the road
