Unlock Your Career with A-1 Locksmith!
Since 1949, A-1 Locksmith has been family-owned and operated, proudly serving our community with trust, reliability, and top-notch service. With an A+ BBB rating and a reputation built on excellence, were looking for passionate and dedicated individuals to join our team as Service Support Associate.
If youre eager to learn, grow, and be part of a company where your contributions truly matter, this is your chance to step into a rewarding career with a team that feels like family.
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Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy
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Answer phone calls in a timely and consistent manner
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Manage email inboxes and provide online chat support
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Create jobs, estimates, and quotes for customers
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Develop and maintain knowledge of product information and pricing
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Communicate effectively with our Dispatch team and Locksmith technicians
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Transfer calls when necessary and provide the highest quality of customer service
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ON SITE POSITION
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High school diploma or equivalent
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Availability to work morning/afternoon shifts and Saturdays
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Ability to handle a fast-paced environment with minimal supervision
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Proficient computer skills, including experience with Microsoft Office and Google Software
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Strong multitasking and detail-oriented abilities
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Professional composure under all circumstances
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Eagerness to learn and grow within the company
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Spanish language skills are a plus but not required
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Great work culture and team-oriented environment
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Two days off per week guaranteed, closed Sundays and holidays
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Health, Vision, and Dental options for full-time employees
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Overtime opportunities
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Unlimited opportunity for growth within the company
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90-day review and annual reviews
Starting pay depends on experience.
If this sounds like a good fit for you, we'd love to hear from you!
Offered compensation: $17/hr
- Bi-Lingual (Spanish/English)
- Call Center (optional)
- Customer Service
- Phone, Email, Chat
- Type a minimum of 35 WPM
- Working with Vendors and Customers over the phone (optional)
