Qualifications
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High school diploma or equivalent required
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At least 1 year of experience in a retail or customer service environment
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Previous supervisory or team lead experience preferred
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Strong communication and interpersonal skills
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Dependable, trustworthy, and able to follow all operational and security procedures
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Alignment with AGI’s mission and values
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Flexibility to work evenings, weekends, and holidays as needed
Physical Requirements
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Ability to stand and walk for extended periods
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Frequent lifting/moving of merchandise up to 50 lbs.
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Ability to bend, reach, and perform repetitive tasks in a retail environment
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Ability to work in non-climate-controlled environments
Critical Performance Factors:
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Operational Leadership & Reliability: Consistently executes opening and closing procedures, maintains store cleanliness and organization, ensures safety and loss prevention, and reliably supports daily operations in the absence of management.
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Customer, Donor & Team Engagement: Delivers mission-aligned service to customers and donors, resolves issues with professionalism, supports and guides team members during shifts, and contributes to a respectful, inclusive store environment.
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Mission Focus & Accountability: Demonstrates an understanding of AGI’s mission and how daily retail operations support job training and community programs; models accountability, follows procedures, and promotes AGI’s values through all interactions.
Team Member (print/sign):________________/____________________ Date: ____________
Team Leader (print/sign):_________________/____________________ Date: _____________
Talent & Culture (print/sign):_________________/_________________ Date: _____________
