We are seeking a dedicated individual to join our team at Christ Taylor Insurance as a key member of our customer support division. In this capacity, you will be the first point of contact for our clients, providing exceptional service and support.
-
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
-
Assist clients with policy information, claims, and general questions.
-
Document customer interactions accurately in our system.
-
Resolve issues efficiently while maintaining high levels of customer satisfaction.
-
Collaborate with internal teams to address customer needs and improve service delivery.
-
Proven experience in a customer service role, preferably within the insurance industry.
-
Excellent communication skills, both verbal and written.
-
Ability to handle difficult situations with empathy and professionalism.
-
Strong problem-solving skills and attention to detail.
-
Proficient in using customer service software and Microsoft Office Suite.
-
Knowledge of insurance products and policies.
-
Experience with CRM systems.
-
Fluency in additional languages.
