The Hotel Group, in partnership with Hotel Equities—a multi-award-winning hotel development and hospitality management company—is seeking an experienced and motivated Guest Services Representative / Front Desk Agent to join our team at the Hyatt House Seattle/Downtown.
Guest Services Representatives play a vital role in delivering exceptional guest experiences by providing prompt, courteous, and professional service throughout the guest’s stay. This position requires weekend availability and a flexible schedule.
Job Summary:
The Guest Services Representative is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and serving as a knowledgeable resource for hotel services and local attractions. Successful candidates are service-oriented, adaptable, and thrive in a fast-paced hospitality environment.
Essential Duties & Responsibilities:
- Greet and assist guests with a warm, professional, and personalized approach
- Process guest check-ins and check-outs accurately and efficiently
- Answer incoming phone calls, take messages, and manage reservations
- Act as a guest concierge by providing information on hotel services, amenities, directions, and local attractions
- Respond promptly and professionally to guest needs, special requests, and complaints
- Resolve guest concerns thoughtfully and creatively to exceed expectations
- Use guest names naturally to provide personalized service
- Process payments and handle financial transactions in accordance with company policies
- Complete daily accounting procedures and shift reports accurately
- Operate PBX systems and manage mail and message services
- Maintain hospitality standards at all times, including eye contact, warm smiles, and courteous conversation
Teamwork & Collaboration:
- Maintain a flexible schedule, including weekends
- Assist other team members with various tasks as needed
- Treat all team members with respect, dignity, and professionalism
- Share feedback and ideas to improve guest experiences and prevent future issues
Qualifications:
- 1–2 years of customer service experience (hotel experience strongly preferred)
- Prior experience with Opera PMS and Infrasys POS systems preferred
- Strong communication and interpersonal skills
- Friendly, energetic, and guest-focused demeanor
- Ability to multitask and perform well in a fast-paced environment
- Open-minded and welcoming to guests from all cultures and backgrounds
Physical Requirements:
- Ability to stand for extended periods
- Ability to lift, push, pull, and carry items weighing 10–40 pounds as required
- Ability to perform essential job functions with or without reasonable accommodation
Amazing Benefits At A Glance:
· Free Employee parking available
· Employer paid Orca card after 30 days
· Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
· Medical, Dental, and Vision: Plans available for full-time employees
· Paid Time Off: Sick Time – 1 hour accrued per 30 hours worked
· Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
· Other benefits: Dailypay- same day pay up to 80% of your daily earnings
· Shoes Program- 30% off work shoes
· Career Growth Opportunities/ Manager Training Program
· Reduced Room Rates throughout the portfolio
· Third Party Perks (Movie Tickets, Attractions, Other)
· Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $50!)
EQUAL EMPLOYMENT OPPORTUNITY
The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.
Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.
All candidates will be required to complete a pre-employment background check.
Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Desk Agent may be asked to perform.
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have any restrictions on your availability to work (e.g., specific days, times, or scheduling conflicts) that we should be aware of?
Experience:
- Front desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Seattle, WA 98109 (Required)
Work Location: In person
