Job Title: Patron Services Senior Representative
Department: Patron Services
Reports to: Sr. Manager, Patron Services
Status: Part-time, non-exempt
Principal Responsibilities:
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Uphold and embody the Symphonys customer service mission to: create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations.
- Process subscription, single ticket orders, and exchanges.
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Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner.
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Engage successfully in cross-selling, up-selling, and donation asks.
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Assist Sr. Manager with creating a new V11 Tessitura training document.
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Assist Assistant Manager with training and testing new Patron Services employees.
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Promote and Track Patron Services Incentive contests.
- Concert duty as scheduled.
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Perform additional duties as required by the Houston Symphony.
- Experience in customer service and/or ticket office subscription sales techniques.
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Excellent communication skills.
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High School Diploma or equivalent, college degree preferred.
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Professional demeanor.
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Proficient in Microsoft.
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Strong initiative and ability to work independently and as part of a team.
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Flexibility and the ability to multi-task.
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Ability to work evening and weekends, including some holidays.
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Knowledge of and interest in classical music preferred.
