Job Summary
- In this role, you will assist customers with order issues and returns. Your attention to detail and customer service skills will help us deliver an exceptional customer experience.
Essential Functions:
- Talks with customers by phone, fax, email, or in person regarding product quality and other issues with received orders.
- Enters orders into computer for incorrect parts/orders and prints out new order to be pulled, packed, and shipped. Enters and edits customer information.
- Takes complaints of quality or service failures to designated departments for investigation.
- Processes returns from incorrect parts/orders that are sent back by customers.
- Issues call tags and refunds to credit cards.
- Communicates with Senior Accountant to issue refund checks.
- Examines parts returned to determine if they are of sellable quality.
- Brevo chat, cashier duties, backup
- Enter credit memos
- BP invoice and credit
- Brevo chat line
- Operate Blue Giant Task Support Vehicle as needed
- Other duties may be assigned such as order pulling, order packing, general cleaning, etc.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education: Less than High School Education
- Years of experience: Up to one-month related experience or training; or equivalent combination of education and experience
- Automotive parts knowledge is required
- To perform this job successfully, an individual should have knowledge of Internet software and Order processing systems
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
Skills
- Excellent verbal and written communication skills required.
- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
- Strives to continuously build knowledge and skills, Shares expertise with others.
- Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Focuses on solving conflict; not blaming; Maintains confidentiality; Listens to others without interrupting; keeps emotions under control; Remains open to others’ ideas and tries new things.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, team leads, and managers.
- Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds well to questions.
- Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to success; Recognizes accomplishments of other team members.
- Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
- Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Treats people with respect; Keeps commitments; Inspires the trust of others’ Works with integrity and ethically; Upholds organizational values
- Follows policies and procedures; Completes administrative tasks correctly and on time.
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
- Displays willingness to make decisions; Exhibits sound and accurate judgement
- Sets and achieves challenging goals; Demonstrates persistence and overcome obstacles.
- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resource.
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person
