Job Summary
We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily hotel operations, drive revenue growth, manage staff, and uphold the highest standards of service. Your leadership will foster a welcoming environment that promotes guest satisfaction, operational excellence, and team development. This position offers an exciting opportunity to shape the success of a vibrant resort or hotel property while maintaining a focus on efficiency, profitability, and outstanding hospitality.
Duties
- Oversee all aspects of hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance.
- Lead and supervise staff across departments, ensuring high performance through coaching, training, and motivation.
- Develop and implement strategies to maximize revenue management opportunities while controlling costs within budget parameters.
- Maintain excellent guest relations by addressing concerns promptly and ensuring a memorable stay for all visitors.
- Manage human resources functions such as hiring, onboarding, performance evaluations, and staff scheduling.
- Oversee financial activities including budgeting, forecasting, and financial reporting to ensure operational profitability.
- Ensure compliance with safety regulations, hotel policies, and industry standards such as night audit procedures and multi-line phone system protocols.
- Promote a positive work environment that encourages teamwork, accountability, and continuous improvement.
Requirements
- Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
- Strong knowledge of hospitality management practices including guest services, revenue management, and human resources.
- Excellent leadership skills with the ability to motivate diverse teams in a fast-paced environment.
- Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively.
- Experience with budgeting, financial analysis, and implementing cost-control measures.
- Familiarity with front desk operations, multi-line phone systems, phone etiquette, and night audit procedures.
- Exceptional customer service skills with a focus on guest relations and problem resolution.
- Previous experience working in resorts or large hotel properties is preferred. Join us in creating memorable experiences for our guests while leading a passionate team dedicated to excellence in hospitality!
Pay: From $65,000.00 per year
Benefits:
- Employee discount
- Health insurance
Work Location: In person
