Who We Are
We are a modern, family-owned dental practice committed to delivering high-quality dentistry in a welcoming, patient-centered environment. We value trust, honesty, attention to detail, and genuine relationships with our patients.
Our practice is growing, and we are looking for a motivated, caring professional who wants to become an important part of our team. We believe a great dental office should be supportive, organized, and enjoyable for both patients and team members. If you enjoy connecting with people, creating positive experiences, and helping patients feel comfortable and cared for, we would love to meet you.
Position Overview
We are seeking a friendly, energetic, and organized Patient Relationship Coordinator to serve as one of the first points of contact for our patients.
In this position, you will play an important role in building patient relationships, coordinating care, supporting case acceptance, and helping the office operate smoothly and efficiently.
The ideal candidate communicates confidently, pays close attention to detail, takes initiative, and enjoys working as part of a collaborative team.
Key Responsibilities
- Welcome patients warmly and create a positive first impression.
- Answer incoming calls, respond to patient questions, and provide attentive customer service.
- Schedule appointments effectively while supporting productive doctor and hygiene schedules.
- Confirm appointments and follow up with patients regarding treatment, continuing care, recalls, and outstanding needs.
- Verify insurance benefits and communicate coverage information clearly and accurately.
- Review treatment plans and financial options with patients in a comfortable, professional manner.
- Help patients understand the next steps in their care and feel confident moving forward with recommended treatment.
- Coordinate communication between patients, doctors, hygienists, assistants, and other team members.
- Maintain accurate patient records, notes, and documentation.
- Help create a smooth and organized patient experience from the initial phone call through check-out.
- Identify opportunities to improve office systems, patient communication, and workflow.
- Contribute to a positive, respectful, and supportive team culture.
Qualifications
- Bilingual in English and Spanish.
- Previous dental office experience strongly preferred.
- Excellent communication and customer service skills.
- Strong organizational skills and attention to detail.
- Comfortable using computers and learning dental practice-management software.
- Dependable, professional, and proactive.
- Able to manage multiple priorities in a busy, team-oriented environment.
- Willing to take ownership of responsibilities and follow through consistently.
- Comfortable discussing treatment plans, insurance benefits, and financial arrangements with patients.
What We Are Looking For
We are looking for someone who genuinely enjoys helping people and takes pride in providing thoughtful, personalized service.
The right candidate will be warm, dependable, confident, and detail-oriented. You should be someone who notices what needs to be done, communicates clearly, and helps both patients and team members feel supported.
This is an excellent opportunity for someone who wants to grow with a privately owned practice, build meaningful patient relationships, and make a visible impact on the success and culture of the office.
We look forward to learning more about you.
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Experience:
- Dental receptionist: 3 years (Preferred)
Language:
Work Location: In person
