Position Summary: Individual supports retail center activity through assisting customer walk-ins, customer will call orders processing and returns processing.
Duties/Responsibilities:
List the essential job duties that are specific to the position.
- Greet customers entering will call area.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators and cash registers.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties.
- Receive, verify, and store incoming material orders; pick required quantity of material for customer processing or staging.
- Cycle-count all parts bins as needed.
- Stage material in proper location for pick-up/shipment and/or loads on trailer.
- Communicate effectively with others within and outside the work group.
- Other duties as assigned.
Requirements:
Previous experience being able to look up parts by VIN is a giant plus
High attention to detail
Excellent customer service skills.
Education and Experience
Education: High school diploma or equivalent.
Years of Experience Required: 1 to 2 years
Experience required in: Customer facing role or warehouse order selecting.
Required Skills/ Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
Physical Requirement’s:
- The ability to lift to 50 pounds regularly. 3 to 6 hours per day
- The ability to lift to 80 pounds regularly, 3 to 6 hours per day.
- The ability to squat, bend or stoop on a regular basis. 3 to 6 hours per day
- Move about the warehouse order to retrieve parts 1 to 4 hours per day
This is a drug free workplace. As part of the pre-employment process, all applicants will be required to complete a drug screen and background check prior to employment.
Required
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1 year(s): customer service experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
