QUALIFICATIONS
Education
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High school graduate or equivalent
Experience/Skills
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Nurse Assistant training required
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One or more year’s previous experience
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Basic awareness of physical medicine and patient care protocols
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Reads and communicates effectively in English
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Possesses strong written and verbal skills
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Demonstrates knowledge of basic math skills
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Exhibits professionally appropriate telephone communication skills
Required Licenses/Certifications
Working Conditions
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Clean, well-lit working environment
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Physical demands as related to movement, lifting, environment, vision, hearing, and repetitive motion
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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care
ROUTINE RESPONSIBILITIES
Behavioral Expectations
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Consistently complies with established Behavioral Expectations
Clerical Duties
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Answers department phone promptly using proper telephone etiquette and communicates all information accurately and appropriately
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Completes patient registration in a timely and accurate manner
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Contacts insurance companies for verification of benefits and therapy coverage
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Initiates prior authorization for treatment when appropriate
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Schedules outpatient therapy appointments with therapist oversight
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Monitors clerical supply inventory
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Performs required department cleaning procedures as needed
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Demonstrates effective time-management and multi-tasking skills
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Clean and maintain therapy equipment and treatment areas
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Follow all safety and infection control procedures
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Preparation and clean up of patient treatment areas
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Monthly cleaning tasks, hydrocollators, and staff refrigerator
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Check vitals as needed
Department Specific Goals
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Maintains hours worked within budget
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Promotes excellence in patient satisfaction scores with scripting, capturing of patient emails, and discussions with patients about the overall importance and protocol of Press Ganey surveys
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Promotes a professional, friendly, and competent demeanor when interacting with patients, families, and coworkers
