Sunflower Landscaping & Maintenance, Inc.
Title: Landscape & Irrigation Account Manager
Reports to: Landscape Regional Manager
Based at: Western Palm Beach County Region
Job purpose:
Directly supervise and coordinate activities of workers engaged in landscaping installation and/or grounds maintenance activities. Work may involve reviewing contracts to ascertain service, machine and workforce requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates.
Key responsibilities and accountabilities:
- Manage , less than 30 employees
- Daily processing of all Foreman Sheets
- Daily customer service resolution
- Daily/Weekly review of payroll & hours
- Daily preparation of Estimates/Proposals
- Daily/Weekly Scheduling, Routing, Inventory, Estimating
- Weekly updates to labor requirements and sales projections
- Overseeing dispatch, scheduling and equipment, vehicle and tool inspections
- Demonstrate professional role model behaviors on ethics and integrity
- Managing crew productivity on each job and ensuring that jobs are completed on or before total estimated hours
- Disciplining field employees when necessary and communicating with branch staff as needed regarding employee issues
- Conducting and managing safety training; monitoring and enforcing safety practices and policies
- As necessary, work with crews to meet work and scheduling demands
- Monitor all aspects of the landscape and identify insect, disease problems, and minor irrigation problems. Report and propose as needed
- Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below.
- Develop and maintain a schedule to perform “site walkthroughs” during meetings with customers to ensure quality and service expectations are met.
- Lead and facilitate or assist in the resolution of customer problems or concerns.
- Proactively present site enhancement ideas to existing customers.
- Ensure renewals of each current account within the customer portfolio.
- Identify and pursue opportunities to sell ancillary services.
- Generate referrals from existing client base and help build company and division.
- Develop accurate estimates and takeoffs for both new and existing clients as needed.
- Communicate regularly with clients to make sure client needs and expectations are consistently met or exceeded.
- Manage service delivery to specified scope of work.
- Ensure financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services.
- Help identify staffing needs, hire new crew members, and prepare daily crew schedules
- Hands-on training and support of crew members, including proper operation of equipment, pruning techniques, safety, and quality standards
- Communicate with, counsel, train, discipline, review, and develop growth plans for employees
Other Duties may include but are not limited to:
- Serve as back-up to staff in order to fulfill contract
- Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
- Attend various meetings with departmental managers, senior staff, committee members, and others concerned with departmental and program issues. Attend internal training sessions as requested.
- Interview, select, recommend, hire, train and supervise assigned staff. Provide direction to staff and assist in the investigation and resolution of problems. Evaluate performance and provide counseling and coaching to employees.
- Initiate personnel actions, such as promotions, transfers, terminations, or disciplinary measures. Maintain harmonious employee/employer relations. Determine current and future staffing levels. Develop and implement staffing plans and related budgets
- Coordinating pre-employment drug testing, verifying work history, collecting new hire paperwork, submitting paperwork to Office Administrator and performing new hire orientations
- Networking in local area to find crew level employees; recruiting, hiring and training employees
Physical Requirements:
- Exposure to extreme weather and temperature.
- Regular pushing, pulling, stretching, reaching, kneeling stooping and bending.
- Ability to lift and carry up to 50 lbs.
Tools and Equipment to be used:
- Computer and peripherals, word processing, spreadsheets and software programs, standard office and safety
- Personal protective equipment
- Skid Steer or Tractor, Lawn maintenance equipment, chain saw, mechanical tools, etc.
Work Remotely
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Account Management: 5 years (Preferred)
- Operations Management: 3 years (Preferred)
Work Location: In person
