New Lenox Public Library is looking for a knowledgeable, enthusiastic, and resourceful self-starter to join the Patron Services (Circulation) team. This hands-on position facilitates patron-focused services to our growing community. If you enjoy collaboration and are passionate about helping others, this position is for you!
QUALIFICATIONS
- High school diploma or equivalent
- Associates degree preferred
- Three years customer service experience
- Experience handling currency and ability to add, subtract, multiply, and divide
KNOWLEDGE, SKILLS, AND ABILITIES
- Enthusiastic to create a friendly, courteous, pleasant first impression of the library
- Knowledge of the purposes and functions of libraries preferred
- Comfortable handling multiple tasks and prioritizing workflows
- Ability to put materials away in correct order using both the alphabet and Dewey Decimal System
DUTIES AND RESPONSIBILITIES
- Utilizes integrated library system (ILS) to perform full range of circulation procedures
- Answers a variety of questions, addresses patron’s needs, and resolves issues at the Patron Services desk
- Issues patron cards, maintains files, and enters information into the ILS
- Collect daily patron transactions and balances register regularly
- Acts as a Passport Agent
- Manages patron holds by placing and maintaining holds lists, processing reserved materials upon arrival, clearing expired or long-standing holds, and routing items to the appropriate owning library or location
- Inspects materials for damage during checkouts and returns, cleans books if needed
- Answers telephone to provide routine information and transfer calls to other departments; fax for patrons
- Actively monitors and restocks displays as needed
- Assists with library program set up and room reservations as necessary
- Attends library training and continuing education as needed
- May be tasked with making changes to item records and processing materials
REQUIREMENTS FOR ALL EMPLOYEES
- Ensures that library spaces are a clean, safe, and welcoming space for all patrons
- Demonstrates creativity, initiative, and ability to work independently to achieve personal, department, library focused goals
- Comfortable with technology, which may include e-readers, ILS systems, databases, Canva and Google/Microsoft Suites
- Supports Library-wide initiatives, programming and outreach
- Participates in continuing education and training, including bi-annual Staff Days
- Maintains an atmosphere conducive to connecting, creating, and exploring
- Supports onboarding experience for new staff members
- Establishes and maintains effective working relationships with Staff and Patrons
- Keeps up to date with best practices by researching and attending workshops, trainings and relevant Continued Education opportunities
- Displays high level of confidentiality in regards to sensitive information
- Cross trains in all departments of the Library to serve as a backup for Library Staff
- Access to transportation and ability to travel
- Performs other duties as assigned
WHAT WE OFFER
- Salary Range: $16.56 - $20.70 per hour (midpoint); internal equity is used in determining the rate of pay
- Paid vacation, sick leave, and paid holidays
- Additional paid leave time accrued at a rate of 1 hour per 40 hours worked
- Participation in the Illinois Municipal Retirement Fund (IMRF)
- Tuition assistance program
- Employee Assistance Program (EAP)
This full-time, non-exempt position is scheduled for 37.5 hours per week and includes working a mixture of days, nights, and weekends. The selected candidate will report to the Patron & Technical Services Manager.
The New Lenox Public Library District enhances the quality of life in our community by fostering lifelong discovery, education, and opportunity. The library serves a population of approximately 41,000 residents. We are an Equal Opportunity Employer.
No phone calls, please.
