Bakery Cake Designer

Hy-Vee Inc -
Wausau, WI

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Job Details

Full-time
2 days ago

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Full Job Description

Additional Considerations (if any):-At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Bakery Cake DesignerDepartment: BakeryFLSA: Non-ExemptGeneral FunctionResponsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Core Competencies<ul><li>Partnerships</li><li>Growth mindset</li><li>Results oriented</li><li>Customer focused</li><li>Professionalism</li></ul>Reporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities<ul><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.</li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.</li><li>Makes an effort to learn customers’ names and to address them by name whenever possible.</li><li>Assists customers by: (examples include)<ul><li>escorting them to the products they’re looking for</li><li>securing products that are out of reach</li><li>loading or unloading heavy items</li><li>performing other tasks in every way possible to enhance the shopping experience.</li></ul></li><li>Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.</li><li>Takes customer orders at Bakery counter.</li><li>Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.</li><li>Checks orders for the day and sets up a timeline and production schedule.</li><li>Decorates bakery items in a timely manner.</li><li>Keeps current on new designs and trends.</li><li>Ensures department standards are met.</li><li>Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.</li><li>Orders supplies for decorating area and checks off the order.</li><li>Delivers product and sets up wedding cakes on site (outside the store).</li><li>Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.</li><li>Checks product dates, pulls cases for work and lists items to fill or replace.</li><li>Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)</li><li>Tracks daily retail production. Identifies, with co-workers, tasks to be completed.</li><li>Operates as a lead worker with part-time or other employees. (Instructs and reviews work).</li><li>Participates in employee cross training.</li><li>Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.</li><li>Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.</li><li>Adheres to company policies and individual store guidelines.</li><li>Reports to work when scheduled and on time.</li></ul>Secondary Duties and Responsibilities<ul><li>Wraps all product as necessary.</li><li>Assists in other areas of the store as needed.</li><li>Performs other job related duties and special projects as required.</li></ul>Knowledge, Skills, Abilities and Worker Characteristics<ul><li>Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.</li><li>Ability to do arithmetic calculations involving fractions, decimals, and percentages</li><li>Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.</li></ul>Education and ExperienceHigh school or equivalent experience and six months or less of similar or related work experience.Physical Requirements<ul><li>Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.</li><li>Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.</li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.</li></ul>Working ConditionsThe duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.Equipment Used to Perform JobStandard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.ContactsHas daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

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