Are you looking for a rewarding healthcare position where you can make a difference for patients? Do you enjoy helping people over the phone and providing exceptional customer service?
MPOWER Physical Therapy is looking for a Physical Therapy Scheduler Specialist to join our team! This is a Monday–Friday, full-time position with the potential to become remote after successful completion of training. Training will take place in person at our Midtown Nashville location and may last up to 90 days.
If you enjoy helping people, solving problems, and creating a great patient experience, we'd love to hear from you!
Please note: Candidates must currently live in Tennessee or be relocating to Tennessee to be considered.
Provide exceptional customer service to patients and team members
Meet or exceed productivity and performance goals
Promptly answer incoming calls, voicemails, and emails
Schedule Physical Therapy evaluations and help patients choose the appropriate MPOWER clinic based on insurance, physician recommendations, patient needs, clinic availability, and patient preference
Update physician clinic teams and electronic medical records with evaluation dates and clinic locations
Manage daily incoming calls through the Therapy Scheduling phone queue
Work closely with team members to ensure phone coverage during business hours
Support other Therapy Scheduling team members after completing primary responsibilities
Recommend and maintain updates to the outside therapy clinic referral list
Follow assigned work schedules and department procedures
Attend and actively participate in team meetings
Follow MPOWER's Telework Policy and remote-work expectations
Assist with additional responsibilities as assigned by the Therapy Scheduling Supervisor or Senior Director of Operations
Monday–Friday
Full-time
In-person training at our Midtown Nashville location
Potential for remote work after successful completion of training, which may take up to 90 days
KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS
High School diploma is required
Bachelor’s from an accredited university is preferred
Training or experience in a fitness center, therapy clinic, or orthopedic clinic is preferred
Excellent follow up skills with patients, clients and fellow team members
Ability to prioritize tasks and manage time appropriately
Interest and passion for personal health and wellness
Kind and helpful personality
Ability to handle difficult people and situations
Comfortable effectively using MS Office programs including MS Word, MS Excel, MS Outlook and various internet applications
Strong written and verbal communication skills
Neat and professional appearance
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
