*THIS IS A FULLY ONSITE POSITON*
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SUMMARY
Under direct supervision, is responsible for refund/credit balance research.
REQUIREMENTS
RESPONSIBILITIES AND DUTIES:
- Maintains established policies and procedures, objectives, quality assurance program and safety standards.
- Reviews and works credit balance worklist on a daily basis, requesting adjustments or preparing refund requests as indicated by review.
- Prepares refund request on proper forms and submits refund requests for approval.
- Process incoming written requests for refunds received from insurance companies.
- Handles incoming telephone calls regarding refund requests from patients and/or insurance companies.
- Receives patients that visit the business office regarding refunds.
- Process Unidentified Cash accounts as assigned by supervisor. This includes research, preparing refunds, logging, and balancing all
transactions taken in UID account.
- Maintains credit balance AR at acceptable levels per facility BOPM.
- Performs other related duties as assigned or requested.
EDUCATION & EXPERIENCE REQUIREMENTS:
- Minimum of 2 years’ experience required
- Healthcare experience preferred.
SKILLS AND ABILITIES
- Strong attention to detail
- Strong customer service skills
PHYSICAL REQUIREMENTS:
- Body Positions: Sitting and standing for prolonged periods.
- Body Movements: Arm and hand dexterity.
- Body Senses: Must have command of close and distant sight, color perception and hearing.
- Strength: Ability to lift and move up to 25-pounds.
