This position is onsite in Waltham.
Schedule is Monday - Friday; some Saturday coverage as needed
Key Responsibilities for the Sr. Patient Experience Representative:-
Demonstrates effective and empathetic customer service that supports departmental and hospital operations. Responds to patient needs and escalated concerns, ensuring a high-quality experience and timely resolution.
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Greets, screens, and directs patients, families, and visitors; monitors clinic flow to optimize the patient experience.
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Registers new patients and verifies demographic, insurance, and referral information.
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Obtains authorizations and referrals, enters billing and treatment codes, reconciles payments, and prepares deposits.
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Schedules patient appointments and procedures across providers and departments.
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May rotate into call center roles; communicate with referring providers and practices to facilitate patient management.
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Trains, orients, and cross-trains staff on departmental systems, policies, and procedures.
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Enrolls patients and caregivers in the patient portal and ensure staff is informed of customer service and IT system updates.
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Participates in and contributes to departmental initiatives, recommending and implementing process improvements.
Minimum Qualifications
Education:-
High School Diploma or GED required
Experience:-
Minimum 1 year of administrative, front desk or related healthcare experience required.
PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)
