Job Summary
As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a welcoming atmosphere. Viable candidates MUST pass a background check to be eligible for employment.
Duties
- Greet guests upon arrival and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations over the phone, in person, and online
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and photocopying
- Collaborate with other hotel staff to ensure guest satisfaction
Skills
- Experience in hotel or resort settings is preferred
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in phone etiquette and handling multiple phone lines
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Free parking
- Paid time off
Ability to Commute:
- Mattoon, IL 61938 (Required)
Work Location: In person
