General Summary of Job Duties: The Front Services Attendant is responsible for providing professional and courteous valet, bell, and transportation services to each guest. He/she will be responsible for exceeding guest expectations through positive interactive skills.
Principle Responsibilities and Duties:
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Warmly greet all arriving guests at the Valet Entrance while providing courteous, efficient, and enthusiastic valet parking and bell services.
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Collect vehicle claim check and retrieve the guest’s vehicle for their departure.
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Mark all vehicle damage upon arrival on valet claim check in a timely manner to properly avoid property liability for existing vehicle damage and property risk management.
- Drive all vehicles safely with care, abiding by all applicable traffic laws and property regulations.
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Assist guests with luggage to and from rooms in a timely and courteous manner.
- Responsible for the storage of luggage and cleanliness of storage closet.
- Facilitate group luggage storage, delivery, etc. when applicable.
- Delivery of items to guest rooms.
- Assist guests with requests for transportation within the scope of property policies including taxis, etc.
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Facilitate dry cleaning services.
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Assist guests with wheelchair and scooter rentals.
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Accommodate guests requiring special assistance and aid.
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Drive pre-approved guests in the Silverton house vehicles to various locations around Las Vegas.
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Log all rides in reservation system for house vehicle runs.
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Maintain house cars including cleanliness, fuel levels, etc.
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Assist in regulating the movement and flow of vehicles to avoid traffic congestion.
- Report issues and/or potential problems to security or immediate supervisor to avoid traffic congestion and delays at the valet entrance.
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Answer guest questions about hotel registration, restaurants, events, activities, attractions, and amenities.
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Resolve guest problems within the scope of authority, otherwise refer to the supervisor on duty.
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Report all alleged thefts or missing items to the supervisor and/or hotel security for further investigation.
- Maintain a high quality of guest service according to Silverton Service Standards.
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Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
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Perform other job-related duties as requested.
General Job Responsibilities and Duties:
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Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
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Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
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Adhere to all appearance and uniform standards.
- Maintain an open line of communication with Managers.
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Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
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Ability to accept performance feedback in a professional manner.
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Regular attendance on all scheduled shifts is considered an essential function of the job.
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Arriving on time for all scheduled shifts is considered an essential function of the job.
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Other duties as assigned.
To perform the job successfully, an individual should demonstrate the following Silverton Values:
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Excellence: Be Amazing.
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Collaboration: Celebrate Diverse ideas, thoughts and talents.
- Core: Be KIND to yourself and each other.
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Character: Always do the right thing and treat everyone with dignity and respect.
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Fun: Our guests are here to have FUN, so we should have FUN, too!
Skills, Education & Other Requirements:
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Demonstrate ability to drive all types of vehicles.
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Possess a valid driver’s license and provide a Department of Motor Vehicle print out of a good driving record.
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Must be at least 21 years of age.
Required Work Cards:
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Valid Nevada Driver's license.
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Identification that establishes identity.
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Identification that establishes the right to work in the United States.
