Job Title: Patient Care Coordinator
Reports To: Owner/Doctor Supervises: N/A
Status/FSLA: Full-time/Non Exempt
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Patient Care Coordinator (Perfect for Receptionists, Administrative Professionals & Customer Service Experts)
Be the Friendly Face That Helps Change a Child's Life.
Do you love helping people feel welcomed, cared for, and supported? Are you someone who enjoys keeping things organized, solving problems, and making someone's day just a little easier?
Whether you currently work as a receptionist, front desk coordinator, administrative assistant, medical receptionist, customer service representative, bank teller, hotel front desk associate, dental or veterinary receptionist, or another people-focused role, you may be exactly who we're looking for.
At Vital Vision Therapy Clinic, we believe in creating meaningful connections with our patients, one another, and our community. Every child and family who walks through our doors is on an important journey, and you'll play a vital role in making that experience positive from the very first phone call.
Why You'll Love Working Here
This is much more than answering phones and scheduling appointments.
You'll build relationships with families who visit us every week, celebrate children's progress alongside them, and become an important part of a team that's changing lives through vision therapy.
We believe in our core values of Honesty, Growth Mindset, and Compassionate Care, and we work hard to create a workplace where our team feels supported, appreciated, and challenged to grow.
Here's what you'll enjoy:
- Competitive pay based on experience
- Health insurance & 401(k)
- Paid holidays, PTO, and your birthday off
- Paid training and professional development
- A positive, collaborative team that genuinely enjoys working together
What You'll Do
As our Patient Care Coordinator, you'll help keep the clinic running smoothly while creating an exceptional experience for every patient and family.
You'll:
- Welcome patients and families with warmth and professionalism
- Schedule appointments and coordinate the daily flow of three doctors, therapists, and patients
- Answer phones, respond to questions, and help resolve patient concerns
- Verify insurance benefits and explain coverage to patients
- Collect payments and maintain accurate patient accounts
- Navigate electronic health records and maintain accurate documentation
- Coordinate referrals and communicate with other healthcare offices
- Process insurance claims and patient paperwork
- Help maintain an organized, welcoming clinic environment
- Support the doctors and therapy team wherever needed
Every day brings new conversations, new challenges, and opportunities to make someone's experience a little easier.
Who You Are
You may be a great fit if you:
- Love helping people and making them feel welcome
- Enjoy staying organized and keeping many moving pieces on track
- Communicate confidently and professionally in person and on the phone
- Stay calm and positive in a busy environment
- Enjoy solving problems and finding answers
- Learn new computer systems quickly
- Pay close attention to details
- Take pride in being dependable and reliable
- Enjoy working as part of a collaborative team
Previous medical office experience is helpful, but not required. We will happily train the right person.
People who thrive in this role often come from backgrounds such as:
- Patient Services Representative
- Customer Service Representative
- Insurance Customer Service
- Call Center Representative
Don't see your background listed? If you're organized, dependable, enjoy helping people, and love creating great customer experiences, we'd love to hear from you.
What We're Looking For
Success in this role comes from attitude as much as experience.
We're looking for someone who is:
- Comfortable using computers and learning new software
- Passionate about providing outstanding customer service
We'll teach you the rest.
Join Our Team
If you're looking for more than just another front desk or receptionist position—if you want to be part of a team that's making a real difference in the lives of children and families—we'd love to meet you.
Apply today and tell us why you'd be a great addition to the Vital Vision Therapy team.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, certification, licensing experience, knowledge, skill and/or ability required. A combination or accumulation of applicable work-related experience and/or education may be recognized as sufficiently meeting the pre-requisites outlined below.
Required Credentials:
High school diploma or GED or a combination of education and experience may substitute.
Preferred: Associate’s degree in a related field.
Required Experience:
Experience in an Optometric office is preferred, but not required.
Physical Requirements:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is indoors in an office environment with moderate noise.
Requires high attention to detail and deadlines on a continuous basis.
Intermittent physical effort involving lifting of 20 pounds or less is required.
A typical workday involves frequent sitting, talking and hearing, approximately 70% of the time, along with frequent use of a keyboard and reaching with hands and arms. Approximately 30% or less of the time is spent standing and walking.
Normal vision abilities required, including close vision and ability to adjust focus.
20|Twenty Eyecare is an Equal Opportunity Employer. 20|Twenty Eyecare does not discriminate on the basis of race, religion, color, sex, gender
20|Twenty Eyecare is an Equal Opportunity Employer. 20|Twenty Eyecare does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
If you misrepresent your experience or education, or provide false or fraudulent information in or with your application, it may be grounds for not hiring you or for firing you after you begin work. Making false or fraudulent statements also may be punishable by fine or imprisonment.
Applicants are required to furnish proof of identity and legal work authorization prior to hire.
The Company may ask your references questions about your educational background, work experience, achievements, wage history, performance, attendance, and reason for separation from former employment. You will be asked to expressly authorize your references to answer such questions.
Location: Bozeman, MT
Department: Technician
Employment Type: Full Time
Minimum Experience: Entry Level
Compensation: $19.00-$23.00/hour
