Beyond Bliss is expanding our Cleveland team and looking for motivated individuals to join us as Customer Account Representatives. This is an entry-level, customer-facing role where you'll assist customers, answer questions, provide service information, and help create a positive experience with AT&T products and services.
At Beyond Bliss, we help brands like AT&T stay competitive throughout Cleveland by delivering exceptional customer experiences and creating growth opportunities for individuals looking to develop valuable communication, customer service, and professional skills.
What a Customer Account Representative Does
- Interact directly with customers to answer questions and provide information about AT&T products and services.
- Assist customers with account inquiries, service options, and enrollment processes.Identify customer needs and recommend appropriate solutions based on individual circumstances.
- Resolve customer concerns professionally while maintaining a positive and helpful attitude.
- Document customer interactions and maintain accurate records.
- Collaborate with team members to ensure a seamless customer experience and support overall business goals.
- Stay informed on current products, promotions, and service offerings to provide accurate information.
What a Customer Account Representative Has
- Strong communication and interpersonal skills.
- A customer-first mindset with a passion for helping others.
- Excellent problem-solving and active listening abilities.
- A positive attitude and willingness to learn.
- Strong organizational and time-management skills.
- Ability to work effectively in a fast-paced environment.
- Reliable transportation.
What We Offer
- Comprehensive training and ongoing mentorship.
- Opportunities for career advancement and professional development.
- Supportive and team-oriented work environment.
- Performance-based incentives and recognition programs.
- Hands-on experience working with a nationally recognized brand.
Pay: $800.00 - $1,300.00 per week
Work Location: In person
