Armstrong and Associates
Mobile, AL 36603
Full-time
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Client Liaison
Qualifications for Consideration
- High school diploma or equivalent
- Basic typing and computer skills
- Ability to pass criminal background check
- Proven history of punctuality, attendance and overall professional attitude
- Reliable transportation
- Detailed resume: including employment history with applicable dates of tenure
About us:
Established in 1915, Armstrong and Associates is one of the oldest and most reputable collection agencies in the country. For 107 years, we have remained leaders in the collection industry by maintaining our commitment to client service and satisfaction.
Currently we are seeking professional, long-term oriented individuals possessing the ability to take direction, while consistently providing a high level of client satisfaction.
Description
A client liaison is responsible for the successful communication between Armstrong & Associates and our clients. The applicant must be self-motivated and able to adapt to changing priorities in our office. Applicant should have good communication skills coupled with the ability to solve problems and manage time wisely.
Armstrong & Associates’ liaisons must possess good written and verbal communication skills. You will be provided in-depth training to become efficient in HIPAA and FDCPA regulatory guidelines.
Daily tasks could include:
- Answer client requests
- Work any reports necessary
- Answer collector inquiries involving validation of guarantor accounts
(verify that guarantor went to the facility on the date of service)
- Follow up on dispute and insurance accounts previously worked
- Review client system to provide validation of accounts
(verify account balances match, verify inventory is the same for both the client and Armstrong and Associates)
- Answer phone calls and expedite communication between our office and clients
- Posting of payments
- Balance of deposits
- Calculate settlement payments
Starting Salary:
$15 per hour
Working Days (subject to changes)
Monday – Friday
Benefits:
· 401(k) matching
· Dental Insurance
· Health insurance
· Paid time off
Schedule:
· Monday to Friday
· 8 am – 5 pm
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
Experience:
- customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
