The Lead Sales Gallery Coordinator serves as a positive example and supports management with decisions and initiatives. Team Leaders will be assigned to work all functions within the Support Services department. This position will work at an equivalent level with other Team Leads by providing seamless leadership across all teams within the Support Services department, encouraging cross team interaction and leadership coverage and support. He or she strives to ensure that all guest experiences meet or exceed company expectations and maintains the integrity of Support Service operations according to established company policies and departmental procedures. The position is responsible for conducting team meetings, staff training, handling escalated customer issues, updating policies and procedures, completing daily/monthly reports or other relevant paperwork, and other miscellaneous tasks as requested by management.
Required Qualifications:
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1-3 years of experience in administrative / clerical duties in an office setting
- 1 or more years of experience in guest or customer service
- Proficient in Microsoft Office
- Ability to provide feedback to internal and external customers
Preferred Qualifications:
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4+ years of experience of administrative, clerical duties in an office setting
- 2+ years or more in guest service in a branded hotel or in a customer service area
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Ability to support other teams through leadership, resolving conflict and complex issues
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
