Escrow Officer
Community First Title Agency
Help Guide One of Life's Biggest Milestones
At Community First Title Agency, we believe every closing is more than a transaction—it's one of life's biggest milestones. Since 2008, we've proudly served Michigan's Thumb by providing exceptional title and escrow services built on integrity, professionalism, and genuine care for our customers.
Why Our Team Loves Working Here
We believe great companies are built by great people. That's why we've invested in modern technology, AI-powered tools, documented processes, and ongoing professional development to help our team succeed. We foster a collaborative, supportive workplace where people help one another, celebrate successes together, and continually look for ways to improve.
Our goal is simple: to spend less time fighting paperwork and more time building relationships and delivering an exceptional experience for every customer we serve.
We're looking for an Escrow Officer who enjoys building relationships, solving problems, and delivering outstanding customer service. Whether you have experience in title, lending, banking, real estate, legal services, or another professional office environment, we're looking for someone who shares our values and wants to build a long-term career with a growing company.
What You'll Do
As an Escrow Officer, you'll serve as the primary point of contact for buyers, sellers, lenders, attorneys, and other real estate professionals throughout the closing process. You'll guide each transaction from receipt of the title commitment through funding and closing while ensuring every customer receives professional, accurate, and responsive service.
Responsibilities
- Manage assigned closing files from opening through post-closing.
- Coordinate purchase, refinance, construction, land contract, cash, and 1031 exchange transactions.
- Prepare and complete documents within the company's production system.
- Order loan packages, mortgage payoffs, tax information, water bills, and other documentation necessary to complete each transaction.
- Coordinate with the Title Department to resolve title issues and underwriting requirements.
- Ensure files meet company procedures, underwriting guidelines, and regulatory requirements.
- Conduct professional, organized, and welcoming closings.
- Maintain accurate file documentation, notes, tasks, and milestones within Qualia.
- Communicate proactively with buyers, sellers, lenders, attorneys, and other real estate professionals throughout the transaction.
- Collaborate with teammates to provide exceptional service and maintain efficient workflow.
- Embrace technology, automation, and continuous learning to improve efficiency and customer service.
What We're Looking For
Successful candidates are:
- Customer-focused and relationship-oriented
- Organized with excellent attention to detail
- Strong communicators, both verbally and in writing
- Dependable and professional
- Comfortable managing multiple priorities
- Positive team players who enjoy helping others
- Adaptable and eager to learn new technology
Preferred Experience
Experience in one or more of the following is preferred:
- Title and Escrow
- Mortgage Lending
- Banking
- Real Estate
- Legal Offices
- Professional Customer Service
Previous title experience is preferred but not required.
We are willing to train the right individual who demonstrates professionalism, exceptional communication skills, organization, integrity, and a strong desire to learn.
Technology
Experience with the following is helpful:
- Qualia (or similar title production software)
- Microsoft 365
- Outlook
- Electronic document management systems
- Digital signature platforms
Why Community First?
When you join Community First Title Agency, you're joining a team that believes people come first—both our customers and our employees.
We offer:
- Competitive compensation based on experience and qualifications
- Paid Time Off (PTO)
- Retirement plan with employer contribution
- Voluntary supplemental insurance options
- Ongoing training and professional development
- Modern technology and AI-assisted workflows
- A supportive, team-oriented culture
- Opportunities for long-term career growth
Our mission is simple:
Caring for the Community. First.
Our Hiring Process
We take the time to find the right fit for both our team and our candidates. Qualified applicants can expect a thoughtful hiring process that may include multiple interviews, a job shadow opportunity, and pre-employment assessments designed to help ensure long-term success for everyone.
Is This You?
The right person for this role genuinely enjoys helping people, takes pride in getting the details right, communicates with professionalism and kindness, and thrives in a collaborative team environment. You're someone who takes ownership of your work, embraces new technology, enjoys learning, and wants to make a meaningful impact on both your customers and your teammates.
If you're looking for more than just another job—and want to build a rewarding career with a company that continues to invest in its people, technology, and community—we'd love to hear from you.
Join a team where your work matters, your ideas are valued, and every closing is an opportunity to make a difference.
Community First Title Agency
Caring for the Community. First.
Pay: $42,900.00 - $54,600.00 per year
Application Question(s):
- We review every application personally. Thoughtful responses to the questions below help us get to know you beyond your résumé and are an important part of our hiring process.
At Community First Title Agency, we believe technical skills can be taught, but professionalism, integrity, customer service, and teamwork are essential.
In 250 words or less, tell us why you believe you would be a great fit for our team. We'd love to learn what attracted you to Community First and what you believe you would bring to our customers and team.
- Tell us about a time you went above and beyond for a customer or helped solve a difficult situation. What was the situation, what actions did you take, and what was the outcome?
- Community First Title Agency embraces technology, automation, and AI tools to improve the customer experience and make our team more efficient.
Tell us about a new technology, software program, or process you learned in a previous role. How did you approach learning it?
- What type of work environment brings out your best work, and why?
Experience:
- professional office environment: 1 year (Preferred)
License/Certification:
- Michigan Notary Public, or willing to obtain upon hire (Preferred)
Work Location: In person
