About the Role at EFINEA:
EFINEA Metals is a growing industrial metals distributor supporting customers across aerospace, electronics, precision manufacturing, and other high-performance industries. Our business is fast-paced, detail-driven, and built on long-term customer relationships.
We are looking for an Inside Sales Associate to join our sales team and help drive continued growth. This role is ideal for someone early in their sales career who wants to learn how to build and manage a book of business, not simply process orders.
In this position, you will support inbound quote requests, assist existing customers, follow up on opportunities, and help generate new leads through proactive outreach. Over time, you will develop the skills to identify customer needs, nurture accounts, grow repeat business, and contribute to territory and account development.
The ideal candidate is motivated, organized, customer-focused, and eager to learn the industrial metals business. Your enthusiasm for sales, attention to detail, and ability to build strong relationships will help EFINEA Metals expand its presence across the industries we serve.
This is a paid opportunity to develop valuable experience in B2B sales, customer relationship management, lead generation, and industrial distribution while contributing to a results-driven team.
Duties
- Respond to inbound customer inquiries and Requests for Quote (RFQs) via phone and email, providing timely and accurate pricing and product information.
- Conduct outbound calls and emails to prospective and existing customers to generate new business, re-engage dormant accounts, and expand sales opportunities.
- Build and maintain strong customer relationships through consistent follow-up, exceptional service, and a solutions-focused approach.
- Prepare and deliver competitive quotations by working closely with purchasing, operations, and supplier partners.
- Proactively follow up on open quotes, communicate pricing and terms, address customer questions, and convert opportunities into sales.
- Manage and grow existing customer accounts by identifying opportunities for repeat business, cross-selling, and upselling.
- Maintain accurate customer records, sales activities, and opportunity pipelines using the company's CRM and sales management systems.
- Collaborate with purchasing, operations, and management to ensure customer expectations for quality, pricing, and delivery are met.
- Support targeted sales and marketing initiatives to generate qualified leads and increase market presence.
- Continuously develop product knowledge and industry expertise to become a trusted resource for customers and contribute to long-term business growth.
What We're Looking For
- A self-motivated, competitive individual who enjoys winning business and exceeding goals; not necessarily a metals background.
- Strong follow-up discipline, you don't let opportunities fall through the cracks and are persistent without being pushy.
- A proactive mindset with the confidence to pick up the phone, ask questions, and create opportunities rather than waiting for them.
- Genuine curiosity and strong listening skills to understand customer needs and recommend the right solutions.
- An ownership mentality; you take responsibility for your results and continually look for ways to grow customer relationships.
- Excellent organizational and time management skills with the ability to prioritize multiple quotes, accounts, and follow-up activities.
- Comfortable working in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong communication and relationship-building skills with a customer first approach.
- Experience in B2B sales, inside sales, customer service, account management, or business development is a plus, but a strong work ethic, coachability, and desire to build a sales career are valued just as highly.
- Experience using CRM software (Netsuite is a plus) and Microsoft Office, with the ability to learn new systems quickly.
- A positive attitude, resilience, and the determination to turn challenges into opportunities.
What Success Looks Like
This is more than an order-entry or customer service role—it's an opportunity to build a long-term career in B2B sales. You'll receive the training, support, and experience needed to develop your own customer base and grow into an Account Manager role.
Within your first 6–12 months, you'll be expected to:
- Confidently manage customer RFQs from initial inquiry through quotation and follow-up.
- Consistently convert quoting opportunities into sales through proactive communication and relationship building.
- Develop strong relationships with repeat customers and become a trusted resource for their material needs.
- Identify higher-value opportunities within existing accounts while helping generate new business.
- Build the foundation and take increasing ownership of customer accounts.
- Become a knowledgeable advisor on EFINEA Metals' products, services, and capabilities.
If you're competitive, driven, and excited by the idea of earning customers' trust, growing revenue, and being rewarded for your results, you'll find this role offers a clear path for professional growth and long-term success.
Compensation
- Base salary + performance-based incentives
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
