Be the calm voice that makes a difference when it matters most. As a Telecommunicator for the City of Baytown, you'll serve as the vital first link between the community and emergency responders, helping protect lives and keep our city safe. If you thrive in a fast-paced environment, communicate effectively under pressure, and are passionate about public service, we encourage you to apply and join our dedicated team.
Responsible for receiving and answering emergency and non-emergency calls for law enforcement, fire and emergency medical services as well as city animal control and utilities service; identifies and dispatches appropriate public safety units; Because of the confidential and sensitive nature of information handled, you must comply with City and Baytown Police policies and procedures to ensure the safety of all public safety responders and the public.
- Skill operating all software and hardware related to performance of duties, including typing and keyboarding skills.
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Ability to communicate effectively with staff, citizens and other agencies in order to give and receive information in a courteous and professional manner, including the ability to hear accurately, listen carefully, speak clearly, write clearly and spell correctly.
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Ability to maintain confidentiality on all emergency and police matters.
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Ability to establish and maintain effective working relationships with coworkers, superiors, agencies, government entities and the public.
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Ability to deal courteously and firmly with the general public.
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Ability to think quickly, work under stressful conditions and multi-task in a fast-paced environment.
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Ability to work any and all shifts, including dayshift, nightshift and overtime, on both a mandatory and voluntary basis.
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Ability to attend training sessions that may occasionally require out of town travel
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Visual acuity
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Ability to remember and follow oral and written instructions
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Ability to sit for long periods of time
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Ability to remain calm while dealing with frightened, hysterical or angry callers
Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.
Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.
Overall Position Strength Demands
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
