Application closing date: 7/3/2026
Hiring pay range: $24.64 - $29.57
Full pay range: $24.64 - $34.50
GENERAL PURPOSE OF JOB:
Performs full performance level eligibility determination for public assistance programs. Eligibility programs include Old Age Pension, Aid to the Needy Disabled, Colorado Works, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Low Income Assistance Program (LEAP) and/or Child Care and other programs as needed. Provides ongoing case management to Long-Term Care (LTC) and Adult Program clients.
ESSENTIAL JOB FUNCTIONS:
(These duties are illustrative of typical essential responsibilities of the job and may vary according to assignment.)
Adult Programs Eligibility
- Under minimal supervision, determining financial eligibility for public assistance programs. Interviews clients and reviews applications for public assistance programs eligibility. Handles more complex cases independently.
- Reviews and verifies all information that is required by state and Federal regulations,
- Completes re-determination on each case every 6 to 12 months, depending on the program. All information must be verified and re-reviewed.
- Performs customer service-focused client interactions which include home visits, client interviews, and appropriate business communications such as phone calls, emailing, and mailing of forms.
- Provides exceptional customer services and ensures that client-based tasks, community questions, or provider requests are completed in a timely manner.
- Inputs new cases into the state CBMS system and all information changes to current cases, such as new addresses, phone numbers, births of children, loss of family member, age limitations for certain programs and addition of household members.
- Establishes and creates claims to recover monies paid to clients that were incorrectly issued due to reporting or recording errors.
- Explains rules and regulations of all programs in detail to clients.
- Organizes and files cases within the CBMS system.
- Responds immediately to phone calls from clients, providers, and the community.
- Assists clients and supports with completion and filling of forms to Action Review Group (ARG), Social Security Administration (SSA), and Long-Term Care (LTC).
- Refers clients to relevant community resources for ongoing support.
- Prepares and mails various forms and letters to clients.
- Regularly attends ongoing training sessions to stay updated on State Regulations or system changes affecting all programs, which may impact providers.
- Work closely and maintain regular communication with clients, authorized representatives, Single Entry Point Case Managers, nursing homes & assisted living facilities.
- Assesses Long-Term Care participants to determine their abilities to meet ongoing case requirements.
- Reviews and forwards clients' income trust documentation, along with all relevant legal assets/resources supporting documents, to the HCPF Income Trust Unit and ensures timely follow-up as required.
- Prepares 5615 forms for nursing homes and info-shares for Single Entry Point Case Managers as official billing documents to determine clients’ payment to the facility.
- Reviews all work products thoroughly to maintain a high level of quality, as any mistake can significantly affect clients' financial needs while using Long-Term Care services.
Other duties as assigned.
CORE COMPETENCIES:
(Representative of the knowledge, skills, and abilities expected of the position)
- Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
- Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
- Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
- Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
- Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
- Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
- Integrity: Maintain a high level of confidentiality and professionalism and follow through with clients, peers, providers, and supervisors.
BENEFITS:
- Medical, Vision, Dental
- Disability & Life Insurance
- Retirement Plan
- Paid Vacation & Sick Time
- Employee Wellness Programs
- Employee Gyms
To view the complete benefits information, please visit https://www.garfieldcountyco.gov/human-resources/benefits-brochure/
