WHAT WE ARE LOOKING FOR:
The ideal Risk Manager for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our staff and guests through industry recognized standards and industry best practices. The successful team member will be responsible for planning, directing and administering the Company's general liability and property/casualty insurance programs from a pre and post-loss basis, which includes negotiation and settlement of claims, litigation, and coordination of loss information. This position will be an important member of the management/mountain operations team, providing leadership, support and expertise to our managers and front-line team. The Risk Manager will partner with departments across the resort to create and maintain a safe and enjoyable environment and protect the property, team members, and assets.
WHAT WE EXPECT FROM YOU:
- Promote and foster a culture of team member engagement
- Manage department budget and relevant capital and assigned projects.
Risk Management & Safety
- Develop and implement comprehensive risk management and safety programs across all resort operations
- Identify, assess, and mitigate risks related to guest activities, employee safety, and property
- Lead incident investigation processes, including documentation, root cause analysis, and corrective actions
- Maintain compliance with all local, state, and federal safety regulations
- Partner with department leaders to ensure consistent safety practices and training
- Oversee insurance claims management and liaise with insurance providers as needed
- Analyze trends in incidents and recommend proactive safety improvements
- Identify and analyze operational and compliance potential risks that could affect the organization; develop and implement actions to mitigate risk
- Serve as the primary point of contact for guests who report an injury, property damage, or other liability-related incidents
- Develop, implement and monitor a system of releases of liability, acknowledgements, and waivers
- Direct property and casualty litigation in conjunction with legal team and insurance companies in response to claims
- Ensure outside contractors and vendors have proper certificates of insurance
Security Oversight and Strategic Leadership
- Provide strategic direction and oversight of the Security Department through direct supervision of the Security Manager
- Collaborate on department goals, performance standards, and key metrics to ensure alignment with organizational priorities
- Hold the Security Manager accountable for operational effectiveness, staffing, training, and compliance outcomes
- Review and approve security policies, procedures, and risk mitigation strategies to ensure consistency with company standards and regulatory requirements
- Evaluate departmental performance through regular reporting, audits, and data analysis; collaborate on improvements as needed
Ski Patrol Oversight
- Supervise and support the Ski Patrol team to ensure safe and efficient mountain operations
- Ensure patrol staff are properly trained, certified, and equipped
- Oversee emergency response procedures, including medical incidents and mountain rescues
- Collaborate with mountain operations on trail safety, signage, and hazard mitigation
- Monitor staffing levels and scheduling to ensure adequate coverage
Security Camera Systems
- Oversee the design, installation, and maintenance of all resort security camera systems
- Work with vendors and IT teams to ensure systems are functioning effectively and securely
- Ensure proper camera placement for optimal coverage of key areas (lodges, lifts, parking, etc.)
- Maintain compliance with privacy regulations and company policies
- Utilize surveillance systems to support incident investigations and risk mitigation efforts
Learning Management System (LMS) Administration
- Administer and maintain the resort's Learning Management System (LMS) for all mountain operations employee training programs
- Develop, assign, and track completion of required safety, compliance, and operational training
- Partner with department leaders to ensure training content is accurate, relevant, and up to date
- Monitor training compliance and generate reports for leadership and regulatory requirements
- Upload and manage training materials, including policies, procedures, and certifications
- Evaluate training effectiveness and recommend improvements to enhance learning outcomes
Training & Communication
- Develop and deliver safety training programs for employees across departments
- Promote a culture of safety awareness and accountability
- Communicate safety protocols and updates clearly to staff and leadership
Emergency Preparedness
- Develop and maintain emergency response and crisis management plans
- Coordinate drills and training exercises for various emergency scenarios
- Act as a key leader during emergencies, ensuring effective coordination and communication
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
- Ensure unresolved incidents are reported to Manager/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Work as a team member to ensure our guests have the best possible experience
- Understand emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and/or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Bear Creek and Southern Management's policies and procedures
Requirements:
QUALIFICATIONS:
- 3-5 years demonstrated risk management experience; ski/snowboard industry experience preferred
- Ability to ski/snowboard all degrees of trail ratings preferred.
- Training through the National Ski Area Association preferred
- PA Certified Inspector for Amusement Rides preferred
- Associate's degree preferred
- OSHA 10 & 30 Certification preferred
- Availability during peak operating times, i.e.: nights, weekends, holidays and special events
JOB KNOWLEDGE & SKILLS:
- Ability to deal effectively and diffuse difficult situations with a wide variety of company personnel, guests, clients and various outside firms and organizations.
- Experience with security systems or surveillance technology preferred
- Experience administering or managing a Learning Management System (LMS) preferred
- Solution oriented, with high integrity and confidentiality
- Organized and able to handle high-pressure situations
- Excellent written and verbal communication skills
- Ability to use independent judgement in decisions that influence risk and safety programs, , property and casualty claims processing and other financially and strategically sensitive situations.
- Familiarity with state and federal environmental standards, OSHA regulations, and ANSI B77.
- Excellent time management skills
- Technical knowledge and competency preferred in necessary systems and software:
- Microsoft Office, 1Risk, 1Risk Learning Management System, ULLR, SKIDATA, Yardi, Profit Sword, Avigilon
PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS:
PHYSICAL DEMANDS
Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).
- Alternate Sit/Stand or Walk at Will
- Climbing Ladders/Ropes/Scaffolding
- Reaching At/Below Shoulder Level
ENVIRONMENTAL CONDITIONS
- Proximity to Moving Mechanical Parts
- Indoor / Office Environment
Req Benefits: Bear Creek offers loads of discounts and privileges for our team members. Skiing and snowboarding Free rentals* Free lesson* Free snow tubing* Referral Bonus Program Discounted tickets for Bear Creek events and activities Discounts on items from the Hotel gift shop and Slopeside Sports retail store Discounts at the Spa Discounts at our Restaurants* 1 Employee Benefit Pass to ski and snowboarding at a reduced price Discount programs with outside companies *Some restrictions apply based on availability and season. Full-time status team members are eligible for additional benefits that add significant dollars to your total compensation package and greatly improves your life. A choice of Health, Dental and Vision insurance for you, your spouse and/or eligible children at a remarkably low cost Company paid Group Term Life and AD&D Insurances Traditional and ROTH 401(k) with Company contribution A generous paid time off program with paid holidays, bereavement, funeral and jury duty Continuing education You can customize your package to include Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate. Benefit eligibility is dependent on team member status. All benefits are subject to change or cancellation at any time.
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