About Us
Veritas Instrument Rental is a locally owned company with over 33 years of success in the Band & Orchestra instrument rental industry. We offer a stable, supportive work environment with low employee turnover and value dependable team members who take pride in their work.
Job Description
We are seeking a Customer Service Representative to join our onsite call center team. In this role, you will serve as the first point of contact for our customers, handling inbound calls, providing product and account information, and assisting with customer concerns in a friendly and professional manner.
Responsibilities
- Answer inbound customer service calls
- Respond to customer questions and resolve issues
- Provide accurate information regarding products and services
- Make outbound reminder calls to past-due customers (not collections)
- Document all customer interactions accurately
- Maintain a positive, professional, and empathetic attitude
- Perform basic computer tasks and accurate data entry
Qualifications
- Comfortable speaking on the phone for extended periods
- Basic computer skills and accurate data entry
- Reliable attendance and strong work ethic
- Ability to work independently after training
- Must pass a background check
- Veritas Instrument Rental participates in E-Verify
Why Work With Us
- Stable, long-term employment
- Supportive, team-oriented work environment
- Consistent weekday schedule (no weekends)
- Locally owned company with a strong reputation
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to work 12:00PM - 8:00PM (Monday - Friday)?
Work Location: In person
