Job Summary
We are seeking a dynamic and energetic Bilingual Customer Service Representative to join our team! In this vital role, you will serve as the primary point of contact for our diverse customer base, providing exceptional support in both English and Mandarin language. Your enthusiasm and organizational skills will help ensure smooth communication, efficient problem resolution, and outstanding service delivery. This position offers an exciting opportunity to make a positive impact while working in a fast-paced, supportive environment that values your skills and dedication.
Duties
- Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat in both English/Mandarin languages
- Assist customers with account management, billing questions, product information, and technical support using productivity software such as CRM, NECHO, and Microsoft Office.
- Maintain accurate records through data entry, filing, and updating spreadsheets to ensure seamless client communication and office organization
- Manage front desk responsibilities including greeting visitors, handling phone etiquette, and directing calls efficiently
- Support office management tasks such as calendar management, appointment scheduling, and document proofreading to ensure smooth daily operations
- Collaborate with team members on customers' issues, providing timely follow-up and resolution while demonstrating excellent organizational skills
- Use computer literacy and technical proficiency to troubleshoot basic issues and assist clients effectively
Requirements
- Proven experience in office management, administrative support, or customer service roles with clerical experience preferred
- Bilingual fluency in English and Mandarin language is essential for effective customer communication
- Strong computer skills including Microsoft Office (Word, Excel), spreadsheets, data entry, and familiarity with productivity software
- Experience with multi-line phone systems, phone communication etiquette, and front desk operations
- Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
- Demonstrated attention to detail through proofreading and accurate data entry
- Strong time management skills with the ability to handle multiple responsibilities simultaneously
- Personal assistant or calendar management experience is desirable but not required
Join us to be part of a vibrant team committed to delivering outstanding customer support! Your bilingual abilities combined with your office expertise will help us create memorable experiences for our clients while advancing your professional growth.
***This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.
As a reminder, State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. ***
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Professional development assistance
Language:
Work Location: In person
