The Davines Group, founded in Parma in 1983, specializes in professional cosmetic products under the brands Davines for haircare and [ comfort zone ] for skincare. Led by Chairman Davide Bollati and CEO Anthony Molet, the Group is headquartered in Parma at the Davines Group Village, alongside which stand the Scientific Garden and EROC - European Regenerative Organic Center - a research center focusing on regenerative organic agriculture stemming from a partnership with the Rodale Institute. The Group became a B corp in 2016, and today has 9 offices, operates in 95 countries, and employs around 1000 collaborators globally. Since 2019, both the Italian and US subsidiaries have been Benefit Corporations.
Coordinator, Client Relations, Davines North America:
Location: Williamsburg, Brooklyn, NY (70% in office, 30% remote)
JOB MISSION
Are you ready to make a meaningful impact? We’re looking for passionate individuals eager to help grow our Haircare division while upholding our core values of beauty, ethics, and sustainability.
As our Client Relations Coordinator, you will be our clients' first contact when they have questions regarding their orders, you will help maintain inventory & backorders, coordinate, and resolve issues between our warehouse and clients.
WHAT YOU WILL DO
1. Order Processing – Follow all items on the checklist to ensure timely and accurate shipping of B2B client purchase orders
Respond to customer requests for purchase orders, order changes, adjustments, and cancellations directly from customers.
Help manage inventory and backorders and escalate expedite request to our warehouse team.
Perform daily follow-up on orders in progress.
Process orders and provide a high level of service and communication throughout, such as confirming orders, delivery lead times and delivery updates and/or changes are communicated to the customer.
Coordination with clients past delivery to resolve any issues, concerns over level of service provided (delays), investigating and crediting or invoicing shortages, overages and damages.
Coordinate with 3PL fulfillment center and freight forwarders to ensure clients receive their orders in a timely fashion and address any eventual issues that may occur.
Build and maintain relationships with our network of distributors and key direct accounts by assisting with inquiries while offering realistic solutions to challenges.
2. Brand Protection – Regularly monitor unauthorized outlets of our product, purchasing and tracking diverted product, to report to management along with other relevant internal activities to continue to limit the scope of the issue
3. Allowance Management – Support on data verification of Distributor Allowance funds, which total over 2M earned and redeemed annually relying on attention to detail and following our checklist
Ensure quality service to our salon partners by processing quarterly rewards program orders, assisting in resolving any complications, and compiling and adjusting point balances quarterly.
Currently service our Davines Rewards Program, by addressing all issues related to Salon point redemption in a timely manner that is consistent with our brand’s voice and tone.
4. Document department procedures and participate in department meetings to help identify areas of improvement and carry out actions to implement changes to improve the process.
5. Update and maintain various trackers and other key spreadsheets.
6. Apply a positive and proactive approach to challenging situations.
7. Communicate with other departments daily to ensure that all client needs are met to the best of our ability.
WHO YOU ARE (Qualifications/Skills Required)
Bachelor's Degree
1 year of experience in a Customer Service or related field preferred
Working experience with Microsoft Office Suite, specifically Excel.
Excellent oral and written communication skills for correspondence with all stakeholders
Excellent problem-solving and organization skills.
Strong attention to detail.
Any familiarity with the Italian language is considered a plus.
Authorized to work in the US
WHY YOU WILL LOVE WORKING WITH US
At Davines Group, we may not be perfect, but we are dedicated to creating a supportive and inspiring environment where we grow together. We believe in the power of beauty—both in the products we create and in the way we treat the planet and people. Sustainability is at the heart of everything we do, and when you join our team, you’ll become part of a company that makes decisions with the future in mind. We value individuals who are passionate about purposeful innovation and are eager to contribute to a positive impact on the world.
OUR COMMITMENT TO EQUITY, DIVERSITY, INCLUSION, BELONGING, WELLBEING AND CARE
At Davines Group, we believe that beauty begins with people. We are committed to fostering an environment rooted in equity, diversity, inclusion, belonging, wellbeing, and care, where everyone can be fully themselves and feel seen and valued.
This commitment is embedded in how we hire, collaborate, and make decisions, as we continuously evolve our practices to ensure fair access to opportunities, reduce bias, and create conditions where everyone can thrive. This commitment reflects our ambition to do our best, with the awareness that this path is a never-ending journey of continuous learning.
Learn more about our full JEDI (Justice, Equity, Diversity, Inclusion) Commitment here https://davinesgroup.com/en/our-impact/le-nostre-policy
EQUAL EMPLOYER OPPORTUNITY
At Davines Group, we celebrate diversity and inclusiveness as core values that are integral to our Ethical Chart. We are committed to creating a workplace where everyone feels respected, valued, and empowered to be their authentic selves. Our hiring practices are free from discrimination, and we do not make employment decisions based on race, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, or any other factor unrelated to merit. We believe that a diverse team strengthens our ability to innovate and thrive.
At Davines, we carefully consider a wide range of factors when determining compensation, including your experience, skills and qualifications. These considerations can cause your compensation to vary. We expect the annual salary for this position to be in the range of $50,000 - $57,500 which will depend on your skills, qualifications, experience, and location.
