**Job Summary:**
We are seeking a dedicated Front Desk Shift Supervisor to oversee the daily operations of our front desk area. The ideal candidate will ensure exceptional guest service, manage reservations, and coordinate guest requests effectively.
**Responsibilities:**
- Manage and supervise front desk staff to provide outstanding customer service
- Oversee check-in and check-out procedures efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate room assignments and special requests to meet guest needs
- Ensure accurate billing and cash handling procedures
- Monitor daily arrivals, departures, and room availability
- Train new staff members on front desk procedures and hotel policies
**Skills:**
- Experience in hotel or resort front desk is required.
- Open availability is required for this role.
- Proficiency in bilingual communication is a plus
-Hyatt Hotels experience is a plus.
-Opera experience is a plus.
- Knowledge of night audit processes
- Excellent phone etiquette and interpersonal skills
- Strong guest relations abilities
- Understanding of hospitality management principles
- Familiarity with front desk operations and guest services
- Background in hotel management is advantageous
This position offers a competitive pay, opportunities for career growth, and a dynamic work environment. If you possess the required skills and are passionate about delivering exceptional guest experiences, we invite you to apply for the Front Desk Supervisor position with us.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Hotel experience: 1 year (Required)
- Hotel Front Desk: 1 year (Required)
Ability to Commute:
- Virginia Beach, VA 23451 (Required)
Ability to Relocate:
- Virginia Beach, VA 23451: Relocate before starting work (Required)
Work Location: In person
