The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to meet tight deadlines will ensure your success in this multi-faceted role.
Responsibilities
· Answering phones for member assistance
· Working in health care vendor portals for updating eligibility
· Office tasks such as mail opening, sorting, scanning and filing
· Maintaining a system of eligibility and monthly reports
· Maintaining member records
· Processing of claims based on benefit structure
· Office administrative tasks as assigned
Knowledge, Skills and Abilities
· Customer service and empathetic attitude
· Strong interpersonal skills a must
· Understanding of benefit terminology
· Skills at writing including grammatical proficiencies
· Organizational skills - Must
· Proficiency with web-portals
· Proficiency with Microsoft Office
· Technology savvy
· Collaborative problem-solving and analytical abilities
· Critical thinking skills - Must
· Ability to multi-task in a fast paced environment
· Ability to take detailed notes
· Ability to work on deadline
· Ability to work independently and in teams
Qualifications
· At least two years clerical experience
· Prior experience in a health benefit setting preferred
· Some post-secondary education preferred
Additional Information
· Employer Paid: Healthcare, Defined Benefit Pension & Defined Contribution Pension
· Optional employee paid 401k and AFLAC
· Paid Vacation, PTO & Holidays
· Annual Increases based on Collective Bargained Agreement (Union Contract)
Summary
As an Administrative Assistant, you will be integral to the smooth operation of our office. Your primary responsibilities will include managing correspondence, organizing files, and providing exceptional customer service. With strong organizational skills and proficiency in Microsoft Office, you will support various administrative tasks while ensuring effective communication within the team. Your experience in clerical duties and attention to detail will be vital in maintaining an efficient workflow. Join us to contribute to a collaborative environment that values professionalism and dedication.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
Ability to Commute:
- Bloomfield Township, MI 48302 (Required)
Work Location: In person
