Job Title: Technical Support Assistant
Duration: 6+ Months
Location: Medford, MA 02155
Summary:
We are seeking a detail-oriented and highly organized Administrative Support & Data Entry Specialist to support a training program. This temporary full-time position is responsible for high-volume data entry, document management, administrative support, and basic iPad troubleshooting while ensuring the accuracy and integrity of training records.
The ideal candidate is proactive, computer-proficient, capable of working independently, and flexible with rotating shifts, including occasional overnight assignments.
Key Responsibilities:
Administrative & Data Entry Support
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Perform high-volume, accurate data entry into electronic systems.
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Process daily attendance records from paper forms into designated databases.
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Scan, organize, name, archive, and file documents according to established procedures.
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Track documents from receipt through completion.
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Assist with large-scale data entry projects.
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Search paper and electronic records to locate and verify information.
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Review records for missing, incomplete, or inconsistent information.
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Identify and report data discrepancies for correction.
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Prepare reports and assist with confidential administrative projects.
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Maintain organized hybrid paper and electronic filing systems.
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Operate office equipment including computers, scanners, copiers, and printers.
Technical Support
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Provide basic iPad support to employees.
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Assist with connectivity, application access, and device navigation.
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Guide users through basic iPad setup and daily functionality.
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Document and report recurring technical issues for IT follow-up.
General Responsibilities
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Demonstrate strong organizational and time-management skills.
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Work independently with minimal supervision.
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Maintain confidentiality of sensitive information.
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Support additional administrative projects as assigned.
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Comply with all organizational policies, procedures, safety requirements, and workplace standards, including Equal Employment Opportunity (EEO), anti-discrimination, anti-harassment, and anti-retaliation policies.
Preferred Qualifications
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Previous administrative, clerical, or data entry experience.
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Experience handling confidential records.
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Experience supporting training, education, transportation, or similar operational environments.
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Familiarity with electronic document management systems.
