Core Responsibilities
1. Retailer & Sales Support:-
Distribute daily order reports to assigned sales representatives
-
Serve as a communication point for retailers regarding order status, product availability, and documentation needs
-
Maintain accurate and timely updates to internal teams
2. Order Processing & Documentation:-
Collect, organize, and file all order‑related paperwork
-
Verify order accuracy and availability prior to routing
-
Maintain digital and physical documentation systems in accordance with internal standards
3. Logistics Coordination:-
Calculate truck space requirements for outgoing orders
-
Prepare routing requests and communicate with logistics partners
-
Track shipment timelines and escalate issues as needed
-
Work with shipping department to ensure all orders are shipping on time and in full
4. Consumer Call Handling:-
Answer inbound consumer calls regarding product information
-
Provide clear, accurate responses and escalate issues appropriately
-
Maintain professionalism and brand‑aligned communication
Required Qualifications:-
High school diploma or equivalent
-
Proficiency in Microsoft Word and Excel
-
Strong organizational and time‑management skills
-
Clear verbal communication skills
- Ability to work in a fast‑paced office environment
Preferred Qualifications (Not Required):-
Associate’s or Bachelor’s degree
-
Prior experience in customer service, retail support, logistics, or administrative roles
-
Familiarity with order management systems or routing processes
Expectations:-
Attention to Detail: Ensures accuracy in reporting, documentation, and routing calculations
-
Communication: Maintains professional, timely communication with retailers, consumers, and internal teams
-
Organization: Manages paperwork, digital files, and daily workflows efficiently
-
Problem‑Solving: Identifies issues in orders or routing and escalates appropriately
-
Technical Proficiency: Comfortable with office software and learning new systems
Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!
Equal Employment Opportunity/Veterans/Disability Employer
0WyIH8pMLC
