Company Description
Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.
Job Description
Key Responsibilities:
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Client Support: Resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences.
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Ticket & System Management: Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance.
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Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
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Risk & Communication: Act as an escalation point, conduct root cause analyses, and provide clear client communication.
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Team Collaboration: Mentor engineers, contribute to process improvements, and support cross-functional teams.
Qualifications
Requirements:
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Technical Experience: IT/security systems, scripting (PowerShell, Python), years managing client relationships.
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Soft Skills: Strong communication, problem-solving, attention to detail, and ability to work collaboratively.
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Certifications & Tools (Preferred): Milestone XProtect, Access Control Systems, Veeam, AWS/Azure, RMM tools (Connectwise, Ninja, Zendesk), MCSA/MCSE, Axis, Fortinet.
Benefits:
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Competitive salary
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Health, vision, and dental insurance
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401k + profit sharing
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Growth-oriented, collaborative team environment
Additional Information
Competitive compensation, benefits package, retirement offerings, and additional employee programs.
