Key Responsibilities
- Respond to crew inquiries related to training programs, learning platforms, completion requirements, and operational processes in real time or within expected service levels.
- Assess the complexity of requests, answer directly when appropriate, and escalate non-routine or complex questions to the appropriate HR, Learning, or business partners.
- Support intake requests, case queues, service requests, enrollment activity, scheduling, logistics, communications, and vendor coordination.
- Enter and maintain accurate documentation in systems of record so new hire, existing crew, and learning-related transactions can be processed accurately.
- Leverage internal systems, intranet resources, reporting tools, and collaboration platforms to respond to inquiries and educate crew on self-service options.
- Support data accuracy, process controls, documentation standards, and applicable corporate data administration and data security expectations.
- Contribute to process improvement, automation opportunities, and special projects within Learning and Development Operations.
Required Skills & Experience
- At least one year of related work experience or equivalent combination of training and experience.
- Strong customer service orientation with the ability to support crew, business partners, and stakeholders professionally.
- Experience supporting administrative, operational, service delivery, or HR-related processes.
- Ability to manage multiple priorities, follow defined controls, document work accurately, and escalate issues using sound judgment.
- Data literacy and comfort working with reports, trackers, and operational metrics.
- Proficiency with Microsoft Office and collaboration tools, including Outlook, Teams, Excel, and PowerPoint.
Preferred Skills & Experience
- Experience with Workday, Workday Learning, ATS platforms, case management systems, learning management systems, or other HR technology platforms.
- Experience with reporting tools, Power BI, SharePoint, ServiceNow, or similar operational platforms.
- Exposure to project coordination, program support, training administration, or vendor management.
- Ability to learn and leverage new technologies quickly in a technology-enabled service environment.
Pay: $29.00 - $34.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Hybrid remote in Scottsdale, AZ 85256
