Overview
The Office Manager is responsible for overseeing the daily administrative operations of the office while ensuring efficient business processes across the Accounts Payable, Accounts Receivable, and Customer Service departments. This position provides leadership, guidance, and operational support to the office team while maintaining compliance with company policies, financial controls, and established procedures. The Office Manager partners closely with executive leadership to improve workflows, support departmental collaboration, and deliver exceptional service to both internal and external customers.
Duties
· Oversee daily cash application activities to ensure customer payments are applied accurately and on time.
· Review payment discrepancies and resolve issues promptly.
· Monitor customer aging reports and collection activities.
· Review and approve write-offs, credits, and account adjustments.
· Support month-end cash receipt reconciliations and reporting.
Accounts Payable
· Oversee the timely and accurate processing of vendor invoices.
· Ensure proper invoice approvals and compliance with three-way matching procedures.
· Monitor vendor payment schedules and maintain positive vendor relationships.
· Resolve payment discrepancies and escalate issues when necessary.
· Review Accounts Payable aging reports and outstanding liabilities.
Customer Service
· Provide leadership, coaching, and support to the Customer Service team.
· Assist with order management and customer escalations.
· Ensure all customer communications are professional, timely, and solutions-oriented.
· Foster communication and collaboration between Customer Service, Production, Shipping, and Accounting.
· Monitor customer service performance and implement continuous improvement initiatives.
Leadership & Process Improvement
· Lead and support office staff while fostering a positive, accountable team environment.
· Develop, implement, and maintain Standard Operating Procedures (SOPs).
· Identify opportunities to improve efficiency, productivity, and workflow.
· Monitor departmental performance metrics and recommend process improvements.
· Strengthen internal controls and support implementation of new systems and procedures.
· Assist with employee training, onboarding, and cross-training initiatives.
Experience
Bachelor’s degree in Business Administration, Accounting, or a related field preferred.
· Minimum of 5 years of office management or administrative leadership experience.
· Experience managing Accounts Payable, Accounts Receivable, and Customer Service functions.
· Manufacturing or distribution industry experience preferred.
· Strong knowledge of Microsoft Office and ERP systems (NetSuite experience is a plus).
· Demonstrated experience developing and improving business processes.
The ideal candidate is a proactive leader who:
· Leads by example and motivates others to succeed.
· Takes initiative and continuously seeks opportunities for improvement.
· Communicates effectively with employees, customers, vendors, and leadership.
· Is highly organized, detail-oriented, and dependable.
· Excels at problem-solving and managing multiple priorities.
· Delivers exceptional customer service while maintaining financial accuracy.
· Thrives in a fast-paced, growing organization and embraces change.
Pay: $30.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
