Are you passionate about delivering exceptional customer experiences? ScrubaDub Auto Wash Centers, New England's premier car wash, is seeking a dynamic Customer Support Specialist to join our team in Natick, MA. As a 60 year old family business, ScrubaDub is proud to be both a Boston Globe and USA Today Top Workplace!
As a Customer Success Specialist, you'll be the friendly helpful face of ScrubaDub, interacting with customers in-person, over the phone and via email. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction for our many unlimited members and other customers.
This is a full time hourly role in our Natick headquarters.
Duties
- Respond promptly and courteously to customer inquiries via phone, email, or in person, providing accurate information about services and promotions
- Handle customer support issues with professionalism, solving problems efficiently and effectively
- Assist clients with scheduling appointments, processing payments, and managing data entry tasks using Microsoft Office tools
- Communicate clearly with customers in multiple languages as needed to enhance client satisfaction
- Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement
- Support outbound calling efforts to follow up on appointments or gather customer feedback
- Demonstrate excellent phone etiquette and organizational skills during high-volume call center operations
Experience
- Previous call center experience or customer support roles preferred but not required; training provided for the right candidate
- Strong communication skills in English; bilingual abilities are highly desirable
- Familiarity with Microsoft Office applications such as Word and Excel for data entry and record keeping
- Experience in sales or client services is a plus, demonstrating the ability to upsell or promote services effectively
- Proven ability to handle multiple tasks simultaneously while maintaining attention to detail
- Technical proficiency with computer systems and customer management software is advantageous
- Excellent organizational skills combined with problem-solving abilities to address customer concerns promptly
Join us and become part of a vibrant team dedicated to delivering outstanding service! We value energetic individuals who thrive on helping others and enjoy working in a lively environment. This is more than just a job — it’s an opportunity to grow your skills while making a positive impact on our customers’ experiences.
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
