The Front Desk Agent is the first point of contact for guests and plays a key role in
providing exceptional customer service. This position involves welcoming guests,
handling reservations, managing check-ins and check-outs, answering questions,
assisting with breakfast service or light housekeeping as needed, and supporting
smooth daily operations of the inn.
Key Responsibilities
Greet and assist guests in a warm, professional, and courteous manner.
Handle guest check-ins and check-outs efficiently.
Manage reservations via our online booking system and phone requests.
Respond promptly to guest inquiries, concerns, or special requests.
Process payments accurately and confidentially maintain records of transactions.
Provide local recommendations and information about the property and
the surrounding area to customize guest experience.
Coordinate closely with housekeeping staff to ensure rooms are ready for
arrivals.
Help maintain the cleanliness and appearance of the front desk, lobby, and
common areas.
Handle light administrative duties such as filing, restocking brochures, or
monitoring supplies.
Follow all safety, health, and privacy policies.
Qualifications
Prior experience in hospitality, customer service, or front desk operations
preferred (but not required).
Excellent communication and interpersonal skills.
Comfortable using computers, email, and booking or PMS systems (training
provided).
Strong organizational skills and attention to detail.
Friendly, patient, and able to multitask effectively.
Ability to work independently and as part of a team.
Flexibility to work mornings, weekends, and holidays as needed.
Schedule & Compensation
Typical available shifts include mornings, afternoons, evenings, weekends, and
occasional holidays.
Competitive hourly wage based on experience.
Employer contributed health insurance for full-time employees.
Waters Run Bed & Breakfast is an equal-opportunity employer and does not
discriminate on the basis of race, color, sex, age, religion, sexual orientation, gender
identity, national origin, disability, or other protected status.
Pay: $16.00 - $18.00 per hour
Work Location: In person
