FULL TIME, PART TIME, AND CONTINGENT PART TIME
This position is located within the Operations Center (OPS) and "Warmline" of the Crisis Response System of the Anne Arundel County Mental Health Agency, Inc (Agency).
The position reports directly to the OPS Supervisor and interacts regularly with the Crisis Intervention Team (CIT), Mobile Crisis Team (MCT), Safe Stations Team (SS) Care Coordinators (CC) and Hospital Diversion (HD).
The Mental Health Phone Counselor is responsible for providing phone support and resources to clients who call the Warmline. Primarily the support results in linkage to mental health services that are provided daily (24 hours). The Phone Counselor receives all incoming calls, elicits essential information from caller, and determines the immediacy and type of response needed.
Phone Counselors assist clients identified as at-risk for hospitalization in obtaining urgent care appointments and arranging transportation if needed. The Phone Counselor also assesses for suicidal ideations and creates safety plans when applicable.
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Bachelor's degree preferred or minimum of three (3) years related experience
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Knowledge of local and county resources preferred
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Knowledge of Medicaid, Social Security and other entitlements preferred
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Fluency in Spanish and English a plus
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Demonstrated ability to collaborate effectively in a team setting
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Ability to maintain effective and professional relationships with clients and other members of a care team
Salary $41,849.60 - $65,600.29 depending on experience, education, credentials and shift.
Very generous benefits package including: 10 days paid vacation and 5 days paid sick leave the first year; 12 paid holidays per year; health, vision and dental benefits; long term disability and AD&D insurance; continuing education assistance; use of company vehicle for business purposes; free parking.
Benefits are subject to change based on annual budget and Board of Directors’ approval.
Please forward resume and salary requirement to:
AACMHA, Attn: Human Resources
1 Truman Parkway, Suite 101
Annapolis, MD 21401
or email to [email protected]
