Account Support Specialist
Boro Park, Brooklyn, NY | Full-Time | In-Office
Who We Are:
We are a Brooklyn-based B2B supplier and distributor specializing in poly packaging. We are known for delivering high-quality products and exceptional customer service. We sell through multiple channels, including a direct sales force, ecommerce, and Amazon, and are experiencing strong year-over-year growth.
We are a close-knit, collaborative team that takes pride in its work and enjoys working together. If you are growth-minded, relationship-oriented, and excited to contribute to a fast-growing business, you'll fit right in.
The Opportunity
As an Account Support Specialist, you'll play a key role in delivering outstanding service to our B2B customers.
You'll be paired with a Senior Account Representative and share responsibility for a portfolio of customers. You'll manage smaller accounts independently while also serving as the operational backbone of the team by processing orders, managing customer communications, and handling day-to-day activities that keep accounts running smoothly. Your senior partner will oversee larger, more complex accounts and provide guidance and support whenever needed.
For someone who is relationship-driven, detail-oriented, and enjoys building strong customer connections, this role offers meaningful ownership, long-term relationships, and a supportive team environment.
What You Will Own
- Manage a portfolio of assigned B2B accounts and serve as the primary contact for day-to-day customer needs.
- Respond to inbound customer inquiries via phone and email with professionalism and urgency.
- Process and manage orders accurately while keeping customers informed throughout the process.
- Conduct proactive outreach to existing customers to maintain relationships, identify reorder opportunities, and anticipate future needs.
- Resolve product, order, and delivery issues through internal coordination and clear customer communication.
- Provide product guidance and support to help customers make informed purchasing decisions.
- Maintain accurate customer records and order information within CRM systems.
- Partner closely with Senior Account Representatives and internal teams to ensure seamless customer service and fulfillment.
What We Are Looking ForRequired
- Prior experience in B2B customer service, account support, or another client-facing role.
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational abilities.
- Proactive and self-motivated approach to managing responsibilities.
- Ability to prioritize and manage multiple accounts in a fast-paced environment.
- Experience with CRM platforms or order management systems.
- Ability to work full-time in-office in Boro Park, Brooklyn.
Nice to Have
- Experience with packaging products or a related industry.
- Strong technical aptitude and ability to learn new systems quickly.
- Comfort working in a collaborative, fast-paced environment with evolving priorities.
Compensation and Time Off
Salary: $60,000 - $70,000 annually, paid weekly.
Paid Holidays
- Major Jewish holidays (approximately 10–14 days annually, based on the Jewish calendar)
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year's Day
Vacation
- One week of paid vacation annually, accruing after the first six months of employment
Our Core ValuesPut Others First
We value relationships, authenticity, and win-win solutions while prioritizing people.
Take Ownership
We confront challenges directly, make decisions, and resolve issues with accountability and persistence.
Be Adaptable
We embrace growth, change, and continuous improvement while remaining eager to learn and innovate.
Expect Excellence
We maintain high standards, deliver results, and encourage excellence in ourselves and others.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
Work Location: In person
