Summary:
The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in-house team and delivering customer satisfaction while managing and nurturing relationships with our retail partner.
Key Responsibilities:
- Oversee day-to-day functions of the Installation Coordinator Team.
- In-store support, engagement, focused on sales and education.
- Engagement in the retail partner's Executive/VIP Program.
- Ensure high-quality installations that exceed customer expectations.
- Maintain excellent customer satisfaction scores.
- Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
- Manage relationships, negotiate pricing, and authorize payments for services.
- Analyze job profit margins and make informed decisions.
- Resolve escalated customer issues and conduct site visits when necessary.
- Provide guidance to installers and customers on installation and products.
Qualifications
- High school diploma or equivalent (GED)
- 1-2 years of customer service management experience.
- 3 or more years of flooring experience is preferred.
- Ability to collaborate in a team.
- Strong problem-solving abilities.
- Commitment to ethical conduct and professionalism.
Physical Demands:
- Sit for extended periods.
- Reach, bend, kneel, and handle materials.
- Lift and carry up to 75lbs.
- Operate a forklift and handle materials.
- Specific vision abilities required.
Work Environment:
- Mostly quiet, indoor office space.
- Occasional time in non-climate-controlled areas.
Job Type: Full-time
Pay: $59,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 3 years (Required)
- Flooring installation: 3 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
